SHEREEN R PRASAD
52A Mulgoa Road ,NSW
Summary
Dynamic Restaurant Manager with a proven track record in team motivation and strategic planning, dedicated to enhancing staff focus, efficiency, and productivity to achieve exceptional results. Strong organizational and planning abilities ensure timely task completion while supporting team initiatives. Excellent interpersonal skills facilitate effective communication and collaboration with individuals from diverse backgrounds. Thrives in both independent and team environments, complemented by advanced problem-solving, leadership, and IT competencies.
Overview
14
14
years of professional experience
Work History
All Rounder - Barista
T Spoon Café
2025.04 - Current
- Customer service: Greet customers, take orders, advise on special, and handle payment and cash
- Beverage Preparation: Prepare and serve a range of hot and cold drinks, including specialty coffee, teas and other beverages.
- Cleaning and Maintenance: Clear and clean tables, wash dishes and utensils, and maintain the cleanliness and functionality of equipment and the service area.
- Operations Support: Manage stock. Replenish supplies and support the overall smooth running of café operations.
Supervisor
Aqua Golf-Panthers
2024.06 - Current
- Customer Service: Focuses on providing a positive experience for members and guests. This might include greeting them, answering questions, and resolving any issues they may have.
- Prepares report and updates for upper management.
- Supervise processes and ensure smooth operations
- Site Closure and Preparation: This involves ensuring the course is ready for the next day, which includes cleaning and locking up equipment and facilities.
- Resolving customer Enquiries: This involves handling customer inquiries and taking bookings in professional and helpful manner
Food and Beverage Attendant
Penrith Pullman Hotels & Resorts - Panthers
2023.06 - 2024.07
- Perform opening and closing duties as required
- Assembling and disassembling breakfast buffets and ensuring that buffet remains well stocked at all times.
- Preparing for, setting up, and disassembling the buffet.
- Ensuring that the buffet remains stocked up with sufficient amount of food throughout service.
- Interacting with guests by taking orders, responding to any questions or complaints.
- Ensuring that customers’ needs are met in a timely manner.
- Maintaining cleanliness standard throughout the meal service.
- Making barrister coffees
- Arranging trays, delivering items to guest rooms, maintaining clean working area, collecting payments and re-stocking mini bars.
Operations Manager
Galitos Flame Grilled Chicken
2022.04 - 2023.05
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Managing Director
Hungry Munchers
2021.12 - 2022.02
- Establish business plans by surveying demand.
- Meet restaurant financial objectives by developing finances.
- Attract patrons by developing and implementing marketing, advertising, and public and community programs.
- Control purchases and inventory.
- Maintain operations by preparing policies and standard operating procedures, aiming for consistent productivity and quality.
- Maintain patron satisfaction by monitoring, evaluating, and auditing food and beverage service offerings.
- Maintain a safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards and procedures
Restaurant Supervisor
Maya da Dhaba
2019.12 - 2021.04
- Processes refunds and returns.
- Activates gift cards.
- Addresses customer questions and complaints.
- Training of new cashiers
- Oversees activity of junior cashiers to ensure that they are working up to store expectations.
- Ensures that all register drawers are balanced at the end of a shift.
- Preparation of bank deposits.
- Oversee register transaction.
Restaurant Manager
Indiana Curry House and Bar
2019.03 - 2019.06
- Coordinate daily Front and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- Promotes new store products.
- Preparation of bank deposits.
Front Manager
Mezbaan Restaurant
2017.12 - 2019.01
- Manage the Reception, Telephony, Catering and Cleaning over a large account.
- Monitor, manage and review the Catering and Cleaning contracts
- Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services.
- Implement dynamic operational working procedures, to support the delivery of service excellence
- Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
- Implement safe working practices to ensure safety of building occupiers and visitors
- Lead monthly management report meetings with the client and build strong relationships with key business leaders
- Strong detail analysis of service delivery and identify continuous improvements
- Monitor the team’s performance promoting achievements and identifying weaker areas for improvement
- Promotes new store product.
Waitress/Cashier/Supervisor
Maya Dhaba
2011.12 - 2017.12
- Collect the customers’ payments and prepares bills with itemized costs and appropriate taxes
- Handle cash, credit or check transactions with customers
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Redeem stamps and coupons
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Escort customers to their tables and ensures they are settled comfortably; offers coffee and other drinks
- Present the menu to customers, answers queries about it, and makes suggestions if necessary
- Inform patrons the restaurant’s daily specials
- Explain the preparation and cooking methods as well as ingredients of various menu items
- Take orders from customers for food and beverages, writes down or memorize the orders; and enters information into the computer for transmittal to the kitchen
- Serve food and beverages promptly
- Ensure that customers are enjoying their meals or that they do not have any problem with their food
- Check their identification to make sure that they meet the minimum age requirement for consuming alcoholic beverages
Education
Certificate 3 - Individual Support
Nova Care Institute
2026-01
Diploma - Hospitality Management
Sydney Academy
2022-01
Professional Diploma - Business Management
University of South Pacific
2022-01
Certificate - Project Management for Beginner
University of Fiji
2021-01
Certificate 3 - Cookery
Fiji National University
2011-01
Certificate - Hospitality Operations
Fiji National University
2010-01
School Leaving Certificate - undefined
2009-01
Skills
- Strong customer service skills
- Commercial awareness
- Ability to prioritise multiple task
- Maintain strong client relations
- Detail-oriented
- Positive and can do attitude
Competency Training and Achievements
- 2024: Skills Assessment
- Cafe or Restaurant Manager (ANZSCO Code: 141111)
- 2023: Catch Training
- SITHGAM022. - Provide Responsible Gambling Services
- SITHFAB021. - Provide Responsible Service of Alcohol
Timeline
All Rounder - Barista
T Spoon Café
2025.04 - Current
Supervisor
Aqua Golf-Panthers
2024.06 - Current
Food and Beverage Attendant
Penrith Pullman Hotels & Resorts - Panthers
2023.06 - 2024.07
Operations Manager
Galitos Flame Grilled Chicken
2022.04 - 2023.05
Managing Director
Hungry Munchers
2021.12 - 2022.02
Restaurant Supervisor
Maya da Dhaba
2019.12 - 2021.04
Restaurant Manager
Indiana Curry House and Bar
2019.03 - 2019.06
Front Manager
Mezbaan Restaurant
2017.12 - 2019.01
Waitress/Cashier/Supervisor
Maya Dhaba
2011.12 - 2017.12
Diploma - Hospitality Management
Sydney Academy
Professional Diploma - Business Management
University of South Pacific
Certificate - Project Management for Beginner
University of Fiji
Certificate 3 - Cookery
Fiji National University
Certificate - Hospitality Operations
Fiji National University
School Leaving Certificate - undefined
Certificate 3 - Individual Support
Nova Care Institute