Sheri Whyte
CURRUMBIN VALLEY,QLD
Summary
Dynamic Ward Receptionist with proven expertise at John Flynn Private Hospital, excelling in effective patient coordination and administrative support. Recognized for meticulous attention to detail and exceptional customer service, ensuring seamless admissions and discharges. Proficient in Meditech and Chefmax, consistently enhancing operational efficiency and patient satisfaction. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
19
19
years of professional experience
Work History
Ward Receptionist
John Flynn Private Hospital
Tugun, Australia
01.2018 - Current
- Professionally provide exceptional customer service to the ward and all other clients.
- Bed allocation for expected admissions and ensuring the patient's room is clean and presentable, ready for the patient on their return from the theatre, or for direct admissions.
- Admitting, discharging and transferring patients using the Meditech Patient Management System.
- Prompt auditing of patients' charts once the patient has been discharged, ensuring confidentiality at all times.
- Entering patient dietary requirements and running ward dietary reports using the Chefmax program.
- Lodging prompt maintenance requests using the Asset Plus program.
- Organizing ambulance transfers and DVA cars for patients discharging from the hospital.
- General reception: answering phone calls, emails, faxes, and direct inquiries.
- Ad hoc administration duties, as required by all other staff.
- Relief switchboard operations and directing emergency codes when needed.
Ward Receptionist Reliever
Pindara Private Hospital
Benowa, Australia
06.2016 - 01.2018
- Provide relief ward reception cover for annual and sick leave on various wards, including: Maternity, Paediatric, Surgical, Medical, Palliative Care, and the Coronary Care Unit.
- Admitting, discharging, transferring patients and registering newborn babies using Meditech Patient Management System.
- Daily data entry for Theatre Usage Reports.
- Chart preparation for future admissions ensuring all paperwork is correct and is corresponding to the relevant ward.
- Entering and updating patient dietary requirements using the Chefmax program.
- Lodging prompt maintenance requests using the Asset Plus program.
- General reception - answering phone calls, emails and faxes, and direct enquiries.
- Ad-hoc administration duties as required by all other staff.
Administration Assistant
Queensland Airports Limited
Bilinga, Australia
11.2010 - 10.2015
- Area Fire Warden with first aid and CPR skills.
- Provide high-level administrative support to Queensland Airports Ltd, Corporate Services team, and other business units within the company.
- Maintain SharePoint electronic filing system.
- Constantly updating and maintaining the Contractors Register, and assigning online learning to contractors needing to come on-site.
- Regular updates and maintenance of relevant websites on the QAL Intranet site for HR, Corporate Affairs, Learning and Development, and Workplace Health and Safety.
- Daily recording of DAMP (Drug and Alcohol Management Plan) testing results.
- Daily scanning and reporting on media clippings regarding aviation, tourism for the Gold Coast, tourism in general, and local issues for the Corporate Affairs team.
- Typing of correspondence, reports, minutes, and other documentation for various units across the company.
- Liaising with Maintenance Managers, Property Managers, and Workplace Health and Safety Managers regarding issues or complaints about the Airport grounds.
- Organize travel arrangements for departmental managers and other staff.
- Co-ordinate catering for Board meetings, departmental meetings, and other functions on a regular basis, ensuring the Board room and other meeting rooms are left in a clean and tidy state.
- Relief Front Reception: answering all phone calls, emails and enquiries from the public in a professional manner.
- Provide support to staff using SharePoint, Finance1, and other software systems.
- Facilitate effective communications with staff of key service providers, Airlines, key tourism personnel, consultants and contractors
- Assist with the booking and management of audio-visual equipment and meetings.
- Assist the Executive Assistant with the preparation of Board and Committee Papers on a monthly basis.
- Publish all vacant employment positions on the QAL Employment page on the QAL Internet site.
- Create HR and Finance Dept. forms using the Adobe LiveCycle program.
- Processing of Purchase Orders.
- Organize catering and presentation equipment for monthly staff lunchboxes for various business units within Airport Management.
- Order stationery and other office supplies when requested.
- Ad-hoc administration duties as required by Airport Management and all other staff.
Ward Receptionist Reliever
Pindara Private Hospital
Benowa, Australia
07.2010 - 11.2010
- Confidently admit, discharge, and transfer patients using the Meditech Patient Management System.
- Chart preparation for future admissions, ensuring all the documentation is correct and up to date.
- Correctly respond to general reception inquiries, including answering incoming phone calls, emails, and faxes.
- Organizing patients' follow-up appointments and relevant transport, if required.
- Ordering of stationery.
- Ad hoc administration duties, as requested.
Administrative Services Reliever
Greenslopes Private Hospital
Greenslopes, Australia
10.2008 - 07.2010
- Answering all phone calls, emails, and general inquiries from the public in a professional manner.
- Confidently admitting patients from the various admitting ports, such as the Emergency Centre, Main Reception, Day of Surgery Lounge, GE Minor Procedures, and the Cyrill Gilbert Cancer Centre.
- Chart preparation for admissions due in the next day, ensuring all information is correct and relevant paperwork is supplied.
- Pre-Admissions, this involved a pre-admission conversation over the phone ensuring patient information and card details were correct and up to date.
- Reception duties for areas such as the Emergency Centre, Main Reception, Day of Surgery Lounge, GE Minor Procedures, and the Cyrill Gilbert Cancer Centre, acting in a professional and efficient manner.
- Prompt filing of patients' charts upon discharge, respecting confidentiality at all times.
- Daily banking and reconciliation of all health fund co-payments, and excess payable by the patient upon admission.
- Ad hoc administration duties, as requested.
Ward Secretary Reliever
Greenslopes Private Hospital
Greenslopes, Australia
11.2007 - 10.2008
- Relief ward secretarial support for all wards, such as the Surgical and Medical wards, Intensive Care Unit, Coronary Care Unit, the Psychiatric Centre, the Rehab Ward, and the Florence Syer Unit (a unit for elderly patients waiting for placement into a nursing home).
- Confidently admitting, discharging, and transferring patients using the Meditech Patient Management System.
- Organizing X-rays, ECGs, echocardiograms, and other procedures for patients on the ward.
- Ward reception and secretarial support to other health professionals on the ward.
- Making outpatient and private appointments for patients.
- Organizing transport for patients, either by ambulance, taxi, company car, or even flights home.
- Prompt filing of patients' charts upon discharge, respecting confidentiality at all times.
- Distributing the mail and messages.
- Ad hoc administration duties, as requested.
Medical Secretary
Albert Road Clinic (Psychiatric Hospital)
Melbourne, Australia
06.2006 - 11.2007
- Perform secretarial support of a high standard for 10 Psychiatrists within the Consulting Suites using specific knowledge of relevant terminology.
- General reception enquiries by answering all phone calls, emails and ensuring accurate, timely transfer of messages and information to support staff.
- Diary management for all Doctors paying particular attention to: booking, re-scheduling and cancelling appointments for patients.
- Medical transcription of confidential reports, letters, memos, and minutes of secretarial meetings.
- Organize the invoicing and receipting of patients.
- Attend secretarial and suite meetings on a regular basis.
- Liaise with solicitors and lawyers regarding medico-legal reports.
- Printing of monthly financial reports and follow-up on debtors, ensuring all outstanding accounts have been paid.
- Weekly banking of fees paid by patients and batching of Medicare and private health insurance invoices for all of the psychiatrists.
- Distributing the mail and messages
- Ordering and delivering of all stationery orders.
- Ad hoc administration duties, as requested.
Education
School Certificate -
Manly Girls High School
Harbord, NSW01-1980
Some College (No Degree) - Secretarial Course
Brookvale Technical College
Brookvale, NSWSome College (No Degree) - Medical Terminology
Western Hospital
Footscray, VICSome College (No Degree) - Certificate III in Business Administraion
CSM Group Limited (Online Learning)
VictoriaSome College (No Degree) - Certificate III Information Technology
CSM Group Limited (Online Learning)
VictoriaSkills
- Microsoft Office Proficiency
- Client Interaction Expertise
- Reception Operations Coordination
- Customer Service Coordination
- Effective Communication
- Effective Time Management
- Effective Task Prioritization
- Effective Written Communication
- Strong Organizational Abilities
- Computer proficiency
- Professional Communication Skills
- Confidential Information Management
- Healthcare Documentation Auditing
- Efficient Travel Coordination
- Meticulous and organized
- Responsive to Change
- Consistently Reliable
- Administrative Support
- Clerical Administration
- Problem solving
- Multi-Line Phone Management
- File Organization
- Document Proofreading
- Typing Speed: 55 WPM
Activities
From May to November every year I volunteer as a Team Leader for an organisation in conjunction with Griffith University called Humpbacks and Highrises. We collect amazing data on the whales (length, size, male/female, speed they travel and how long they dive for etc..). We also take specific photos of the humpback whales for identification purposes. This allows the researchers track the whales through photos of their flukes and check their health. I absolutely love it and look forward to their next migration.
Timeline
Ward Receptionist
John Flynn Private Hospital
01.2018 - Current
Ward Receptionist Reliever
Pindara Private Hospital
06.2016 - 01.2018
Administration Assistant
Queensland Airports Limited
11.2010 - 10.2015
Ward Receptionist Reliever
Pindara Private Hospital
07.2010 - 11.2010
Administrative Services Reliever
Greenslopes Private Hospital
10.2008 - 07.2010
Ward Secretary Reliever
Greenslopes Private Hospital
11.2007 - 10.2008
Medical Secretary
Albert Road Clinic (Psychiatric Hospital)
06.2006 - 11.2007
School Certificate -
Manly Girls High School
Some College (No Degree) - Secretarial Course
Brookvale Technical College
Some College (No Degree) - Medical Terminology
Western Hospital
Some College (No Degree) - Certificate III in Business Administraion
CSM Group Limited (Online Learning)
Some College (No Degree) - Certificate III Information Technology
CSM Group Limited (Online Learning)
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