Sheridan Busuttil
Fraser Rise,Australia
Summary
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Overview
17
17
years of professional experience
Work History
Team Leader – Licensing & Regulations Division (LRD)
Victoria Police
06.2023 - Current
- Allocating work/tasks to staff members
- Actioning and responding to written correspondence from all stakeholders
- Performance management
- Supporting staff members
- Implemented new working processes to deliver multiple improvements.
Acting Team Leader – Vehicle Impoundment Support Unit
Victoria Police
12.2020 - 06.2023
- Training new staff members
- Allocating work/tasks to staff members
- Actioning and responding to written correspondence from all stake holders
- Generating KPI reports
- Performance management
- Supporting staff members
- Amending process guidelines (SOPs)
- Involved in the implementation of new legislation - Transport Legislation Act 2020
- Implemented new working processes to deliver multiple improvements.
Vehicle Impoundment Consultant
Victoria Police
01.2017 - 12.2020
- Answering enquires
- Releasing vehicles
- Reception
- Disposing of vehicles
- Dealing with stakeholders
- Court dates
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Served customers and followed outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administration/Receptionist
Volkswagen
05.2015 - 12.2016
- Reception using switch board
- Dealer online (registering and transferring cars)
- Data entry
- Filing, scanning
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
Service Consultant
ANZ Bank
01.2013 - 02.2015
- Handling money
- Answering phone enquires
- Referring customers to relevant areas
- Administration duties
- Discussed options with clients and determined appropriate plans.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Cashier
Woolworths
01.2009 - 01.2013
- Handling money
- Greeting customers
- Taking customer enquiries by phone and in store
- Performed cash, card and check transactions to complete customer purchases.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
Year 12 -
Catholic Regional College
Sydenham, VIC10.2012
Certificate II - Information Technology
Catholic Regional College
Sydenham, VIC10.2012
Certificate II - Business
Catholic Regional College
Sydenham, VIC10.2012
Skills
- Management
- Quick learner
- Excellent communication skills both oral and written
- Well-presented and Excellent Interpersonal skills
- Computer literate and very proficient in Microsoft Suite
- Platforms
- Strong background in retail, sales and customer service
- Work exceptionally well both within a team
- Flexible to change
- Staff Training
Timeline
Team Leader – Licensing & Regulations Division (LRD)
Victoria Police
06.2023 - Current
Acting Team Leader – Vehicle Impoundment Support Unit
Victoria Police
12.2020 - 06.2023
Vehicle Impoundment Consultant
Victoria Police
01.2017 - 12.2020
Administration/Receptionist
Volkswagen
05.2015 - 12.2016
Service Consultant
ANZ Bank
01.2013 - 02.2015
Service Cashier
Woolworths
01.2009 - 01.2013
Certificate II - Information Technology
Catholic Regional College
Certificate II - Business
Catholic Regional College
Year 12 -
Catholic Regional College
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