Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Overview
17
17
years of professional experience
Work History
Team Leader – Licensing & Regulations Division (LRD)
Victoria Police
Melbourne CBD, VIC
06.2023 - Current
Allocating work/tasks to staff members
Actioning and responding to written correspondence from all stakeholders
Performance management
Supporting staff members
Implemented new working processes to deliver multiple improvements.
Acting Team Leader – Vehicle Impoundment Support Unit
Victoria Police
Preston, VIC
12.2020 - 06.2023
Training new staff members
Allocating work/tasks to staff members
Actioning and responding to written correspondence from all stake holders
Generating KPI reports
Performance management
Supporting staff members
Amending process guidelines (SOPs)
Involved in the implementation of new legislation - Transport Legislation Act 2020
Implemented new working processes to deliver multiple improvements.
Vehicle Impoundment Consultant
Victoria Police
Preston, VIC
01.2017 - 12.2020
Answering enquires
Releasing vehicles
Reception
Disposing of vehicles
Dealing with stakeholders
Court dates
Carried out day-day-day duties accurately and efficiently.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Served customers and followed outlined steps of service.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administration/Receptionist
Volkswagen
South Yarra, VIC
05.2015 - 12.2016
Reception using switch board
Dealer online (registering and transferring cars)
Data entry
Filing, scanning
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Corresponded with clients through email, telephone or postal mail.
Answered phone promptly and directed incoming calls to correct offices.
Service Consultant
ANZ Bank
01.2013 - 02.2015
Handling money
Answering phone enquires
Referring customers to relevant areas
Administration duties
Discussed options with clients and determined appropriate plans.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Maintained high customer satisfaction standards to meet or exceed targets.
Service Cashier
Woolworths
Taylors Lakes
01.2009 - 01.2013
Handling money
Greeting customers
Taking customer enquiries by phone and in store
Performed cash, card and check transactions to complete customer purchases.
Checked identification for proof-of-age for alcohol and tobacco sales.
Monitored self-checkout systems and provided assistance or intervention where required.
Education
Year 12 -
Catholic Regional College
Sydenham, VIC
10.2012
Certificate II - Information Technology
Catholic Regional College
Sydenham, VIC
10.2012
Certificate II - Business
Catholic Regional College
Sydenham, VIC
10.2012
Skills
Management
Quick learner
Excellent communication skills both oral and written
Well-presented and Excellent Interpersonal skills
Computer literate and very proficient in Microsoft Suite
Platforms
Strong background in retail, sales and customer service
Work exceptionally well both within a team
Flexible to change
Staff Training
Timeline
Team Leader – Licensing & Regulations Division (LRD)
Victoria Police
06.2023 - Current
Acting Team Leader – Vehicle Impoundment Support Unit
Motor Vehicle Regulations Tech I – Public Inquiry Division (Remote) at Illinois Secretary of StateMotor Vehicle Regulations Tech I – Public Inquiry Division (Remote) at Illinois Secretary of State
<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center
<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health