Summary
Overview
Work History
Education
Timeline
Generic

SHERIDAN MEAD

Gold Coast ,Qld

Summary

As a cooperative, flexible, and supportive team member I am driven to work as part of a professional and dedicated team. I enjoy positions that require a proactive approach, self- motivation, and independent problem management strategies. I have extensive experience that has equipped me with the skills to provide exceptional results under various circumstances and pressure. I aim to strive for achievement and provide my employer with the confidence in me to exceed their expectations. Social awareness Communication & interpersonal skills Relationship management and key stakeholders to ensure expectations are met Strong work ethic & motivation Problem-solving & conflict resolution Ambition to achieve targets.

Overview

13
13
years of professional experience

Work History

Construction Recruitment Specialist

YOUR Resourcing
05.2022 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Source white collar construction
  • Post job adds
  • Linkden, seek, job adder, all sorter, Expedo, word, excel
  • Interview and screen candidates
  • Business development
  • Client meetings
  • Recruit perm and contract roles
  • Reference checks
  • On boarding
  • Maintain and build relationships
  • Ability to manage confidential information in a professional manner
  • Organise with the ability to multi-task with great time management
  • High attention to detail
  • Assisting with time sheets
  • Negotiating and finalising contracts between client and candidate
  • Managing applicant tracking system
  • Create relationships with job seekers and provide advice
  • Deliver difficult information professionally

Sales and Marketing Specialist

Crown
01.2019 - 01.2022
  • My role as a VIP, had a sales and marketing focus
  • It required building relationships
  • This allowed me to grow my portfolio of 500 patron accounts and increase revenue and turnover
  • This role requires a high level of emotional intelligence in which allows me to deliver a pro-active approach to patrons of vast cultural backgrounds.
  • Researched competitor marketing trends and prices using data analysis.
  • Implemented advertising campaigns and prepared promotional materials.
  • Syco GUI, lui, sales force, excel, word, updating patron data
  • Events
  • Managing the VIP room
  • Examined needs, wants and spending patterns of target audience.
  • Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
  • Worked independently with minimal supervision.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Prioritized tasks and projects to meet tight deadlines.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Exceptional computer skills
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed new business relationships and maintained existing through regular communications and effective account management.
  • Met or exceeded sales, customer service and loyalty program standards.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met existing customers to review current services and expand sales opportunities.
  • Kept detailed records of daily activities through online customer database.
  • Liaised between clients and support team to quickly resolve issues.
  • Recorded accurate and efficient records in customer database.

VIP Business Development

Crown
01.2018 - 01.2020
  • Performing the higher duty’s role of Personalised Host for high- profile international guests has further developed my customer service skills and allowed me to excel
  • Syco lui, GUI, sales force, word excel
  • Dealing with customer complaint
  • I was the first person of contact for these patrons and carried out an extensive range of tasks to enhance their experience at
  • Build relationship
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed enquires, desk management, patron data, events

VIP SERVICE EXECUTIVE

Crown
01.2015 - 01.2019
  • This role involved the coordination of operations within the VIP
  • Premium Gaming Rooms
  • This role included the responsibility of creating a professional environment that promoted teamwork, performance feedback, employee satisfaction
  • Managed desk, enquires, hotel invoice, bookings, customer complaints and signing in patrons
  • Excellent customer service

Croupier

Crown
12.2012 - 01.2013
  • Collected and distributed losing and winning bets by calculating odds and payouts.
  • Monitored game table for signs of cheating or other criminal activities by observing body language and behaviors of gamblers.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Welcomed customers and established immediate rapport to encourage gameplay.

Flight Attendant

Qantas
01.2008 - 01.2011
  • Engagement
  • First Aid & Dangerous Goods
  • Training and recognition
  • It fostered sound relationships with Interdepartmental Managers ensuring our guests are provided with an exceptional experience
  • This role was also highly focused and responsible for executing safety precautions in addition to the ability to administer first aid.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

Recruitment Training Certificate -

RCSA

Timeline

Construction Recruitment Specialist

YOUR Resourcing
05.2022 - Current

Sales and Marketing Specialist

Crown
01.2019 - 01.2022

VIP Business Development

Crown
01.2018 - 01.2020

VIP SERVICE EXECUTIVE

Crown
01.2015 - 01.2019

Croupier

Crown
12.2012 - 01.2013

Flight Attendant

Qantas
01.2008 - 01.2011

Recruitment Training Certificate -

RCSA

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SHERIDAN MEAD