Sheridan Saleh
Sydney,NSW
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Client Services Coordinator
Prestige in Home Care
04.2022 - Current
- Coordinate and manage existing/new clients schedules, needs, and requests
- Ensure timely communication about schedules with clients, their families, and direct care staff
- Coordinate staff resources to always balance efficiency with quality service delivery
- Support employee recruitments, induction and training activities
- Provide leadership to direct care staff- phone based advise, performance management, carer meetings and skills knowledge development
- Compliance with organizational industry policies, procedures, standards and guidelines
Operations Support Consultant
Bupa Visa Medical Services
07.2020 - 04.2022
- Contact centre-based role supporting BMV clinics and their customers
- Daily tasks - answering customer enquiries, scheduling appointments, general admin of applicant's visa medicals
- Working in conjunction with the Department of Home Affairs to ensure correct information and procedures are followed
- Delivering a high standard of customer service that meets both personal and team KPI's and NPS targets
- Achieving consistent and personal KPI's monthly of 90% or above
- Assisting team leaders and other departments with administration duties when applicable
Reception and Customer Service
CGI Federal Contractor
10.2019 - 07.2020
- Assisting U.S government officials with the organization of VISA applications
- Providing service and support to applicants throughout their VISA process (including knowledge of VISA types and procedures)
- Assisting applicants with enquires via email, phone and in person
- Working in conjunction with TOLL to ensure efficient delivery
- Administration tasks of packaging and sending official documents
- Complaint and resolution handling
- Assisting the operation manager when applicable.
Customer Service Representative
Fairfax Media
10.2018 - 01.2019
- Contact centre-based role specializing in Australian Metro Publishing-
- The Sydney Morning Herald, The Age and Australian Financial Review
- Assisting with online retail boutique ‘The Store'
- Delivering a high standard of frontline customer service interactions and operations that exceed NPS targets
- Delivering contact centre services that achieve SLA's
- Supporting the implementation of operational initiatives to minimize customer impact.
Education
Diploma of Communication - Digital and social media
University of Technology Sydney (UTS)
2021
Certificate 3 in Applied Fashion Design and Technology - undefined
TAFE NSW
2014
Higher school certificate (HSC) - undefined
Riverside Girls High-school
2011
Skills
Personal skills:
- Communication
- Teamwork
- Time Management
- MS Office
- Error Resolution
Timeline
Client Services Coordinator
Prestige in Home Care
04.2022 - Current
Operations Support Consultant
Bupa Visa Medical Services
07.2020 - 04.2022
Reception and Customer Service
CGI Federal Contractor
10.2019 - 07.2020
Customer Service Representative
Fairfax Media
10.2018 - 01.2019
Diploma of Communication - Digital and social media
University of Technology Sydney (UTS)
Certificate 3 in Applied Fashion Design and Technology - undefined
TAFE NSW
Higher school certificate (HSC) - undefined
Riverside Girls High-school
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