Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheridan Veenstra

Bondi Junction,Australia

Summary

I am an experienced leader with a proven track record of building strong relationships with internal and external stakeholders, having mentored teams and collaborated closely with clients and partners to achieve organizational success. My ability to conduct thorough assessments and communicate effectively is complemented by my experience in change management and proven ability to implement strategic initiatives, enhance productivity, and foster a collaborative work environment. Adept at navigating changing needs and delivering impactful results through effective communication & problem-solving, I am known for reliability and adaptability in high-pressure situations. With a Master of Business Administration currently underway, I am committed to ongoing growth and further strengthening my analytical and critical thinking skills

Overview

10
10
years of professional experience

Work History

Head of Group Travel Australia

FCM Meetings & Events
05.2021 - Current
  • Overall success and growth of Group Travel Pillar
  • Streamlining & improvement of business processes for optimum efficiency
  • Change & project Management
  • Recruitment, Onboarding & Development of new staff
  • Strategic implementation of business requirements to manage P&L during recovery
  • Leading rebuild and recovery of Group Travel pillar post Covid restrictions
  • Contributing to 40% Profit Growth 2019 vs 2022 and consecutive 15 - 20% growth 2022/2023/2024

Business Development Manager

FCM Meetings & Events
08.2019 - 05.2021
  • Creation & Convertion of Sales Pipeline in line with business KPI’s
  • Mentoring & collaboration with other team members
  • Account Management of existing customer portfolio
  • Creation of Collateral for Sales & Marketing use
  • Contracting a large, sought after Multi National Account in month 3
  • Exceeding Targets by more than 20% in First Year
  • Outstanding achiever award 2022 - recognition of being a key team member in leading operational and Sales growth post Covid

NSW Team Leader / Group Travel Manager

FCM Meetings & Events
03.2015 - 08.2019
  • Delivering on business growth & KPI’s
  • Internal & External Stakeholder management
  • Recruitment & Development of Team members
  • Expertly arranging Travel & Event logistics for 10 – 2500 Passengers
  • Achieving most improved team 2016
  • Number 1 Consultant 2016
  • Global Gathering Qualifier (top10% Global achiever incentive) 2017
  • Number 3 Consultant 2018

Education

Master of Business Administration -

Torrens University
01.2026

No Degree - Regional General Manager Program

Flight Centre Business School
05-2024

Diploma of Leadership & Management -

Swinburne University of Technology
01.2018

Diploma of Event Management - with Public Relations

Fitzwilliam Institute
01.2014

Diploma of Management -

Franklyn Scholar
01.2013

Certificate IV Hospitality & Tourism -

Franklyn Scholar
01.2006

Certificate III in Hospitality (Operations) -

William Angliss Institute
01.2003

Skills

  • Excellent time management skills
  • High attention to detail
  • Excellent Financial and Business Acumen
  • Proficient with Microsoft office
  • Coaching and mentoring
  • Operations management
  • Conflict resolution
  • Teamwork and collaboration
  • Problem-solving
  • Adaptability and flexibility
  • Operational efficiency
  • Analytical thinking
  • Interpersonal communication
  • Strategic planning & partnerships
  • Performance evaluation and monitoring
  • Project management
  • Sales strategies
  • Customer retention
  • Training management
  • Crisis management

Timeline

Head of Group Travel Australia

FCM Meetings & Events
05.2021 - Current

Business Development Manager

FCM Meetings & Events
08.2019 - 05.2021

NSW Team Leader / Group Travel Manager

FCM Meetings & Events
03.2015 - 08.2019

Diploma of Leadership & Management -

Swinburne University of Technology

Diploma of Event Management - with Public Relations

Fitzwilliam Institute

Diploma of Management -

Franklyn Scholar

Certificate IV Hospitality & Tourism -

Franklyn Scholar

Certificate III in Hospitality (Operations) -

William Angliss Institute

Master of Business Administration -

Torrens University

No Degree - Regional General Manager Program

Flight Centre Business School
Sheridan Veenstra