Sherie Casson
Bligh Park,NSW
Summary
Dynamic and organized professional with 1 year experience using cliniko, proven customer service expertise at One Point Health. Skilled in appointment scheduling and data entry, I excel in building positive relationships and resolving client issues. Known for my attention to detail and strong time management, I consistently enhance office efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Receptionist
One Point Health
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Managed approximately 20 plus calls per day from patient's.
Grocery Team Member
Woolworths
03.2016 - 02.2024
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Retrieved items for customers and verified prices.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
- Managed approximately 20 plus customers coming through the register per hour by scanning, bagging and and processing payments in a timely manner.
Education
Year 10 -
Cranebrook High School
Cranebrook, NSW2003
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Administrative support
- Billing and invoicing
- Greeting and seating clients
- Phone etiquette
- Positive and professional
- Customer service
- Attention to detail
- Punctual and reliable
- Team collaboration
- Relationship building
Timeline
Receptionist
One Point Health
03.2024 - Current
Grocery Team Member
Woolworths
03.2016 - 02.2024
Year 10 -
Cranebrook High School
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