Sherihan (Sheri) Ghamraoui
Mawson Lakes,SA
Summary
With over 10 years of experience and a strong background in hospitality, I am eager to take on new challenges within the hospitality and tourism industry. My dedication, passion for customer service, and keen attention to detail will make a valuable contribution to the organization's ongoing success. I am confident in my ability to deliver an exceptional experience to both customers and guests. My extensive front-of-house experience, combined with my involvement in launching a café, has greatly enhanced my skills in managing the day-to-day operations of a small business. This has empowered me to confidently pursue similar roles where I can continue to learn, grow, and share my knowledge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Services Receptionist
National Wine Centre of Australia
03.2023 - Current
- Transitioned position to Guest Services from NWC Wined Bar.
- Providing a point of contact for all guests, event attendees and colleagues from various departments.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing enquiries promptly.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
- Ensured efficient managing of telephone and email enquiries.
- Supporting sales & events team with various tasks.
Barista
Kitchensmith & OAR
06.2022 - 03.2023
- Front-of-house and main barista at Kitchensmith
- Assisting as all-rounder and barista at OAR cafe during Regatta events
Guest Experience Attendant
Avani Hotel & Residences
03.2022 - 01.2023
- All-rounder at Edesia Café (located ground level of hotel), reception work servicing guests, assisting in a variety of tasks hotel related
Café Manager/PCBU
Kintore Coffee
10.2021 - 12.2021
- Assist business owner in all start-up related tasks, shop name and logo selection, café floor plan, sourcing suppliers, selecting equipment from Caterworks/Retail Solutions/Globe Imports, hiring and training of employees, creation of menus, organising rosters, advertising and social media, stock management, handling of daily register and EFTPOS settlements, COVID safe practice, daily café duties, opening and closing shop
Barista/All Rounder
Cibo Espresso
05.2021 - 11.2021
Barista/All Rounder
Swedish Tarts Bakery
10.2018 - 03.2020
All Rounder
La Vita
06.2017 - 06.2018
Front of House
Pave Café
01.2015 - 06.2017
Education
Apply Eyelash Extensions -
Elizabeth TAFE
11-2024
EventsAIR Meeting Planner Certification Course -
Regency TAFE
12.2021
Certificate III in Events -
Regency TAFE
12.2021
Youth Work Certificate IV -
Gilles Plains TAFE
12.2012
Valley View Secondary School -
VVSS
12.2012
Skills
- Exceptional Customer service
- Ability to multi-task
- Positive/Friendly
- Barista (high level)
- Reliable/Punctual
- Full Drivers License
- Responsible Service of Alcohol (RSA)
- Team player
- Great communication skills
- Understanding of visual merchandising
- Ability to assist in café start-up
- Understanding of Event Planning
- Ability to manage a team
- Quick learner
- Ability to work in fast paced & high-pressure environments
- Event assisting
Certification
- Jan 2018 Express Online Training | Responsible Service of Alcohol.
- Jan 2021 SA COVID-19 Aware | Marshal Training
- May 2024 Chubb Fire & Security | Confine Small Emergencies in a Facility
Languages
English
Arabic
Timeline
Guest Services Receptionist
National Wine Centre of Australia
03.2023 - Current
Barista
Kitchensmith & OAR
06.2022 - 03.2023
Guest Experience Attendant
Avani Hotel & Residences
03.2022 - 01.2023
Café Manager/PCBU
Kintore Coffee
10.2021 - 12.2021
Barista/All Rounder
Cibo Espresso
05.2021 - 11.2021
Barista/All Rounder
Swedish Tarts Bakery
10.2018 - 03.2020
All Rounder
La Vita
06.2017 - 06.2018
Front of House
Pave Café
01.2015 - 06.2017
Youth Work Certificate IV -
Gilles Plains TAFE
Apply Eyelash Extensions -
Elizabeth TAFE
EventsAIR Meeting Planner Certification Course -
Regency TAFE
Certificate III in Events -
Regency TAFE
Valley View Secondary School -
VVSS
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