SHERILE DE BELEN
Jordan Springs,NSW
Summary
Experienced Sales Operations and Partner Support Specialist with a strong background in order-to-cash processes, billing, invoicing, reconciliation, and deal support across APAC markets. Skilled in collaborating with cross-functional teams — including Sales, Finance, and Legal — to streamline operations, resolve billing and campaign issues, and improve process efficiency. Known for exceptional attention to detail, strong communication, and a proactive approach to problem-solving in fast-paced, global environments. Proficient in Salesforce, data analysis, and process optimisation, with a proven ability to deliver accurate, compliant, and scalable operational support for complex sales and advertising workflows.
Overview
17
17
years of professional experience
Work History
Order Partner Manager, APAC
Amazon Web Services (AWS) Australia Pty Ltd
01.2021 - 07.2025
- Partnered with global Sales, Finance, and Legal teams to manage contract enablement, invoicing, and order processing across APAC.
- Oversaw customer and partner account reconciliation impacting budgets and revenue forecasts.
- Handled escalations and troubleshooting related to billing, invoicing, and revenue recognition.
- Created and maintained documentation, audit reports, and Salesforce knowledge articles.
- Provided reporting and analysis to improve process accuracy and speed of resolution.
- Implemented automation and continuous improvements across order-to-cash and deal management processes.
- Supported policy governance and compliance for subcontracting and partner contracts.
- Key Achievements:
- Improved reconciliation turnaround time and data accuracy across multiple regional accounts.
- Supported end-of-quarter reconciliation and reporting with 100% compliance.
- Drove system enhancement initiatives that reduced manual errors in billing and reporting.
Sales Operations Support Specialist
Commvault
06.2017 - 12.2020
- Served as the first point of contact for internal and partner inquiries relating to processes, billing, and deal desk operations.
- Partnered with Sales, Finance, and Legal teams to resolve customer invoicing and order issues efficiently.
- Managed partner programs, deal registration, MDF funds, and order reconciliation via Salesforce and NetSuite.
- Generated reports, maintained data integrity, and supported forecasting and opportunity management.
- Conducted onboarding and training sessions for new sales representatives.
- Key Achievements:
- Reduced billing and reconciliation discrepancies by introducing data validation steps in Salesforce.
- Strengthened partner relationships by providing consistent and timely support on order and payment issues.
Sales Support Administrator
Sektor Australia (Information Technology & Services)
04.2014 - 2015
- Provided end-to-end sales support, from order entry and invoicing to issue resolution.
- Coordinated with suppliers on special pricing, order delays, and warranty claims.
- Ensured accuracy of order documentation and processed quotes and invoices efficiently.
- Delivered consistent, high-quality service that supported revenue growth and customer satisfaction.
Order Management Analyst
Intermec Technologies (Australia & Singapore) by Honeywell
05.2008 - 04.2014
- Ensured customer orders were processed correctly, efficiently, and in a timely manner.
- Provided exceptional support on customer issues, backlog orders, pricing, and sales terms.
- Collaborated with Sales, Marketing, Operations, and Supply Chain teams to ensure seamless order fulfillment.
- Handled and followed up on customer inquiries, complaints, and escalations to ensure resolution and satisfaction.
- Reviewed and verified special pricing and opportunities in ERP/CRM tools.
- Communicated and monitored backorders with the scheduling team to ensure timely shipments.
- Submitted escalation reports to expedite vendor and supplier actions.
- Maintained client profiles and data accuracy across systems.
- Delivered outstanding global customer service and operational support.
Education
Bachelor of Science - Computer Engineering
AMA Computer University
Skills
- Sales Operations & Partner Management
- Billing, Invoicing & Reconciliation
- Deal Desk & Contract Enablement
- Salesforce CRM & Reporting
- Order-to-Cash Process Management
- Stakeholder & Customer Relationship Management
- Data Analysis & Process Improvement
- Financial & Revenue Reporting Support
- Strong Communication & Attention to Detail
Timeline
Order Partner Manager, APAC
Amazon Web Services (AWS) Australia Pty Ltd
01.2021 - 07.2025
Sales Operations Support Specialist
Commvault
06.2017 - 12.2020
Sales Support Administrator
Sektor Australia (Information Technology & Services)
04.2014 - 2015
Order Management Analyst
Intermec Technologies (Australia & Singapore) by Honeywell
05.2008 - 04.2014
Bachelor of Science - Computer Engineering
AMA Computer University