Sherilee Gordon
Ipswich,QLD
Summary
Proven Office Manager with a track record of enhancing office operations and customer service at Arctic Cool Treads Pty Ltd. Excelled in office administration and organisational skills, achieving top performance metrics in data entry and customer satisfaction. Demonstrated adaptability and confidentiality compliance, significantly improving document handling processes and patient interactions. Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level Enrolled Nurse position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Office Manager
Arctic Cool Treads Pty Ltd
10.2015 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Input data into spreadsheets and databases.
Specimen Collector
Sullivan Nicolaides Pathology
06.2012 - 10.2015
- Exceeded performance metrics set forth by management in terms of both volume collected as well as accurate documentation completion rates.
- Adhered to compliance standards for confidentiality, accuracy and safety.
- Collaborated with laboratory personnel to expedite specimen analysis and reporting of critical findings.
- Labeled and prepared specimens for shipment to laboratory facilities.
- Reduced patient wait times with effective scheduling and streamlined specimen processing techniques.
- Ensured proper storage conditions for specimens, resulting in preserved integrity for accurate testing results.
- Enhanced patient comfort during collection by maintaining a clean, organized, and calming environment.
- Maintained compliance with regulatory standards by staying current on industry best practices and adhering to established protocols.
- Contributed to overall infection control efforts within the facility through strict adherence to sanitation protocols during specimen handling and disposal processes.
- Increased accuracy in specimen labeling and tracking through meticulous attention to detail and thorough documentation practices.
- Upheld high standards for professionalism while interacting with patients, maintaining a respectful demeanor at all times regardless of challenging situations.
- Followed safety protocols while handling hazardous materials.
Checkout Operator/Service Desk 2IC
Coles Supermarket
11.2007 - 06.2012
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
- Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
- Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
- Supported loss prevention efforts by adhering strictly to company guidelines regarding theft prevention measures at the point of sale.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Processed refunds and exchanges in accordance with company policy.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
Education
Diploma of Nursing - Nursing
TAFE Queensland South West
Bundamba, QLD12.2022
High School Diploma -
St. John's Anglican College
Forest Lake, QLD11.2007
Skills
- Customer Service
- Office Management
- Organisational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Payroll Processing
- Account Reconciliation
- Patient interaction
- Adaptable to change
- Clinical Documentation
- Phlebotomy Techniques
- Confidentiality Compliance
- Specimen handling
Timeline
Office Manager
Arctic Cool Treads Pty Ltd
10.2015 - Current
Specimen Collector
Sullivan Nicolaides Pathology
06.2012 - 10.2015
Checkout Operator/Service Desk 2IC
Coles Supermarket
11.2007 - 06.2012
Diploma of Nursing - Nursing
TAFE Queensland South West
High School Diploma -
St. John's Anglican College
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