Sherilee Mackie
Brisbane,Australia
Summary
Results-driven professional with a proven 20-year track record of success in sales. Highly skilled in providing comprehensive administrative and logistical support for a wide range of projects, programs, and initiatives. Strong analytical, communication, and teamwork abilities enable seamless adaptation to new environments. Approaches work with a positive attitude and an unwavering commitment to continuous learning and personal growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Administration
Rochedale Gardens Pty Ltd
05.2024 - Current
- Company Overview: Rochedale Gardens is a brand new company currently still in the process of setting up located in Rochedale, South Brisbane
- Supported office administration tasks to facilitate seamless daily operations and improve overall workflow.
- Performed general office administration and management functions.
- Providing assistance and support with the hiring and training of new staff, developing strategies and ensuring that all operations are in accordance with the company goals and objectives
- Currently working on a part-time basis - 3 days a week until further notice
Support Coordinator (Entry Level)
Nurturing Support Coordination
05.2023 - 05.2024
- Company Overview: Nurturing Support Coordination is a service providing help and support to people with disabilities or specific needs helping them navigate their NDIS plans
- Successfully provided on-going support via phone and email to 5 existing clients per week, organising appointments and/or meetings when requested as well as sourcing new activities or visits within their community pending their individual needs
- Improved response time to customer and client emails by 90-95% within 24-48 hours
- As an entry level Support Coordinator my role was to support the day-to-day operations of the organization by providing assistance, maintaining communication and ensuring the customer/clients needs were addressed effectively
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Disability Support Worker
Fire 4 Change
10.2022 - 04.2023
- Company Overview: Fire 4 Change is a service providing support to individuals with disabilities
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
Disability Support Worker
Cality Care
01.2021 - 09.2022
- Company Overview: Cality Care offers premium disability support services and SIL housing across Australia
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
Senior Branch Consultant
RACQ
06.2009 - 07.2019
- Company Overview: RACQ The Royal Automobile Club of Queensland Limited, providing services including roadside assistance, insurance, banking and travel
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Year 12 -
Bream Bay College
11.1995
Skills
- Office administration abilities
- Active listening
- Project management
- Data entry
- Documentation and recordkeeping
- Problem-solving
- Team leadership & development
- Client relationships
- Integrity and honesty
- Work Planning and Prioritization
- Continuous improvement
- Time management
Certification
- First Aid & CPR Certificate
- National Police Check
- Working with Children Check
- QLD Disability Worker Screening Card (Yellow Card)
- Support Coordination Training Certificate
Timeline
Office Administration
Rochedale Gardens Pty Ltd
05.2024 - Current
Support Coordinator (Entry Level)
Nurturing Support Coordination
05.2023 - 05.2024
Disability Support Worker
Fire 4 Change
10.2022 - 04.2023
Disability Support Worker
Cality Care
01.2021 - 09.2022
Senior Branch Consultant
RACQ
06.2009 - 07.2019
Year 12 -
Bream Bay College
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