Sherin Ann
Adelaide,SA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Dassault Systemes
Pune, Maharashtra
03.2022 - 08.2024
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Created detailed reports on customer feedback for management review.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
Customer Service Officer
Vodafone
Mumbai, Maharashtra
02.2020 - 02.2022
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Educated customers on products and services offered by the company.
- Maintained accurate records of customer interactions and transactions.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Handled escalated customer complaints and disputes in a professional manner.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Processed payments and updated balances and customer totals.
Education
Master of Commerce -
University of Mumbai
Mumbai12-2020
Bachelor of Commerce -
St. Andrews College of Arts, Science And Commerce
Mumbai05-2018
Skills
- CRM Software
- Call center experience
- Ticket management
- Customer Response
- Quality Assurance
- Complaint Handling
- Payment Processing
- System Maintenance
- Application support
- User Training
- Attention to Detail
Languages
English
Native/ Bilingual
Timeline
Customer Support Specialist
Dassault Systemes
03.2022 - 08.2024
Customer Service Officer
Vodafone
02.2020 - 02.2022
Master of Commerce -
University of Mumbai
Bachelor of Commerce -
St. Andrews College of Arts, Science And Commerce
Similar Profiles
Kiran DigidigiKiran Digidigi
User Success Engineering Specialist (R&D Ops) at Dassault Systemes Solution LabUser Success Engineering Specialist (R&D Ops) at Dassault Systemes Solution Lab
Manas RManas R
Inside Sales Expert at DASSAULT SYSTEMES INDIA PVT LTDInside Sales Expert at DASSAULT SYSTEMES INDIA PVT LTD
SHUBHAM BHAMBEYSHUBHAM BHAMBEY
R&D Development Engineer at Dassault SystemesR&D Development Engineer at Dassault Systemes
J.C. De SousaJ.C. De Sousa
Industry Process Consultant Manager at Dassault SystemesIndustry Process Consultant Manager at Dassault Systemes
ELTON BRANDON BOTELHOELTON BRANDON BOTELHO
Administration and Systems Manager at The Orange Umbrella (NDIS Provider)Administration and Systems Manager at The Orange Umbrella (NDIS Provider)