Sherin LEUNG

• Led the development of tactical insights into customer behaviour behind the purchasing of CTP insurance (NSW and SA); to help inform the appropriate tactical actions in response to improve new business sales and retentions.
• Contributed heavily to the development of the NSW CTP Distribution Overview in the context of data-oriented insights, and highlighted the emerging competitive threat posed by the increasing popularity of the regulator channel.
• Undertook competitor analysis on the impacts of Youi entering the NSW CTP market using pre-determined scenarios; to inform the Insurance Products and Portfolios (IPP) leadership team for endorsements on proposed tactical actions.
• Provide technical guidance and mentoring to team member (x1) and less-experienced peers on their involvement with specific pieces of work in Statutory Classes regularly and as needed.

• Contributed heavily to the business planning process for the PII business including actively engaging cross-functional teams, and the senior leadership team throughout the process leading up to the final endorsement of the Plan.
• Led operational planning for the PII CTP business including project managing the end-to-end process from initial expectation setting, communicating with key stakeholders, to ensuring final endorsement of the Operational Plan by the Senior Leadership Team (SLT) of the PII business.
• Produced papers for/to senior leadership team on the implications of topical issues affecting the PII business, e.g. COVID-19, emerging trends on new vehicle sales and the implications on the motor dealer businesses, etc.
• Provided advice and guidance to the team’s (two) junior Advisors on the production of team deliverables from content creation to time and stakeholder management; and volunteered assistance and mentoring to the new Senior Advisor on these as needed.
• Acted as a PII representative on the Financial Inclusions Action Plan (FIAP) working group in Suncorp, contributing to conversations on what the Suncorp Group is doing with respect to customers experiencing vulnerability.

The responsibilities in this role encompassed the General Insurance (GI) business which included (i) Personal Insurance (PI); (ii) Commercial Insurance (CI), both of which focus on the Australian market; and (iii) the Vero New Zealand business.

• Engaged key stakeholders and coordinated the timely communication of consolidated GI results, including the provision of insightful commentary, for Group Performance Management (GPM), GI Chief Financial Officers (CFOs) and the wider GI community, e.g. monthly performance reports, quarterly P&L forecasts, annual P&L budgets and the Half Year and Full Year Analyst Packs.
• Functioned as the Line of Business (LoB) champion for GI and actively contributed towards Group initiatives to accelerate reporting to market.

Personal Insurance (PI):

• Led the Monthly Operating Management (MOM) reporting for the PI senior management team, on the financial and non-financial performances of the overall PI business.
• Reviewed monthly balanced scorecards prepared for PI CEO and his Executive General Managers (EGMs) for performance reporting.
• Led the Quarterly Performance Management Reporting (QPMR) for submissions to GPM and for facilitating quarterly business performance discussions between the Group CEO and the PI senior leadership team.
• Attended and facilitated the MOM meetings with the PI senior management team.
• Contributed to cross-team process improvement initiatives by identifying and implementing changes to remove duplication of work and process inefficiencies; this included knowledge-sharing, training and communicating with our offshore team members/partners in Gurgaon India, as well as our onshore colleagues in Shared Services.

Responsibilities focused primarily on GI as noted above; my involvement as a Senior Accountant concentrated heavily on the review and collation/production of the consolidated GI results.

Key achievement:

• Winner of the quarterly Aspire Award (Q1’15) under the “Customer Service Champion” category for an outstanding job done in delivering the full year GI financial results.

Key achievements:.

• Received a quarterly Aspire Award nomination (Q2’13) for being “customer focused”, in ensuring that BAU activities continued to run smoothly whilst participating actively in the Transforming Finance initiative.
• Actively participated in the successful transition of onshore activities and processes to our offshore partners (business-as-usual state).

Functioned as the subject matter expert (SME) regarding indirect expenses in PI, which involved (i) driving the end-to-end month end process for indirect expenses including (i) data extraction from Cognos; (ii) data collation and manipulation in Microsoft Access; and (iii) liaising with the respective stakeholders within the wider Suncorp Group to understand the allocation drivers from the original cost pool, and communicating these to the P&L owners in the PI business against budget and forecast.

Functioned as a Finance Partner to two of the Business Units under Suncorp SBS: Personal Insurance Business Technology (PIBT) and Group Human Resources (HR).

Led engagements autonomously or contributed as part of a larger engagement team for a series of external audit assignments, e.g. Greening Australia, Bradnams Windows & Doors, Gallagher Bassett.