Sherin Smith Andrews
Summary
Dedicated and focused IT Project Management Specialist with over 2 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
6
6
years of professional experience
Work History
IT Project Coordinator
Coles Group
Melbourne , VIC
07.2023 - 04.2024
- Organized and maintained project documents, including charters, schedules, budgets, and reports using Quickbase and Microsoft Excel.
- Developed Project plans and maintained Project for all 300 stores in Australia
- Determined project staffing needs and led resource management.
- Worked closely with stakeholders to define project scope and objectives.
- Conducted regular meetings with project teams to review progress and identify potential issues.
- Managed allocation of resources across multiple projects.
- Identified risks associated with each project and developed mitigation strategies.
Energy Specialist
Origin Energy
Melbourne, VIC
05.2023 - 07.2023
- Inbound and Outbound calls
- 25 calls pers day
- Analyzed client's energy usage by collecting electricity information and made recommendations to optimize energy usage.
- Participated in training and other industry events.
- Researched market trends and customer needs.
- Conducted solar consultations with new prospects, sold solar energy programs and processed, enrolled and serviced new customers through finished product.
- Responded to incoming program emails and telephone inquiries.
Operations Administrator
The Good Guys
Melbourne, VIC
02.2022 - 05.2023
- Worked within inventory team for 5 cooking brands for 22 stores across Victoria and 1 tv brand in Australia where responsibilities are
- Conducted data analysis, created reports and dashboards using Tableau and Power BI.
- Stock allocation and reallocation from report generated for all 22 stores in Victoria
- Coordinated with suppliers, customers, and internal stakeholders to ensure on-time delivery of goods.
- Inventory management
- Despatched stock nearly $500k plus depending on business needs .
Project Administrator- Self Employed
Andrews Builders
Tamil Nadu, India
01.2018 - 01.2020
- Management of both commercial and residential projects .
- Worked with Engineers and Architects to create a plan.
- Communicated with clients on call and in person .
- Regular visit to the construction sites .
- Stakeholder management .
- Worked with vendors and managed the supplies.
- Monitored the project and set deadlines.
Service Desk Analyst
Infinit solution
Coimbatore, India
06.2019 - 11.2019
- Worked as first level support customer service where responsibilities are
- Responding to calls and E-mails
- Monitored and analyzed IT performance
- Providing first level support such as troubleshooting
- Creating tickets and escalating to level 2 and 3
- Developed and ensured business SLAs are achieved
- Responded to operation issue with mobile phones, desktops and laptops
- Provided support for clients during work time and after hours of work.
- Provided reports on data generated by systems ,database and tools
Research Intern
Swinburne University
Melbourne, VIC
01.2018 - 06.2018
- Worked with professors and students from different countries to reduce the traffic and provide emergency system faster
- Traffic planning and management with the use of VANET
- A comparison report was generated by comparing the traffic in Chennai and Melbourne
- A model was designed using MATLAB
- The methodologies used for implementation was wireless access in vehicular environment, the
- VANET and its implementing algorithm
- Data exchange between high-speed vehicles, vehicles, and roadside infrastructures.
Education
Bachelor of Engineering - Electronics And Communication Engineering
Karunya University
Coimbatore, IndiaMaster of Engineering - Telecommunication and network engineering
RMIT University
Melbourne, VICSkills
- Problem solving and troubleshooting
- Customer relationship and management
- Planning and Organising
- LAN/WAN
- IT maintenance and resolution
- Power BI
- TCP/IP Networking
- Electronics System Modelling & Analysis via Simulink (MATLAB)
- K-layout
- Basic knowledge of C, C and Java
- Antenna design using MATLAB
- Mobile and satellite communication
- Active directory
- Routing protocols
- Microsoft Windows and office 365
- CAD for electronics engineer
- Engineering project management
Timeline
IT Project Coordinator
Coles Group
07.2023 - 04.2024
Energy Specialist
Origin Energy
05.2023 - 07.2023
Operations Administrator
The Good Guys
02.2022 - 05.2023
Service Desk Analyst
Infinit solution
06.2019 - 11.2019
Project Administrator- Self Employed
Andrews Builders
01.2018 - 01.2020
Research Intern
Swinburne University
01.2018 - 06.2018
Bachelor of Engineering - Electronics And Communication Engineering
Karunya University
Master of Engineering - Telecommunication and network engineering
RMIT University
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