Summary
Overview
Work History
Education
Skills
Timeline
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Sherita Lovric

Castle Hill,NSW

Summary

Dynamic professional with a proven track record at Qantas Airways, excelling in fast-paced environments through exceptional time management and team collaboration. Skilled in computer applications and customer service, significantly enhancing passenger satisfaction and operational efficiency. Demonstrates a strong ability to learn quickly, adapt to changing situations, and contribute positively to team goals.

Overview

19
19
years of professional experience

Work History

Boutique Sales Assistant

Camilla
08.2023 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Proficient in Lightspeed POS and End of Day reports using Microsoft Word and Excel
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Fullfilled online orders, packing and dispatching them in concert with walk in customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Flight Attendant

Qantas Airways
04.2005 - 04.2020
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to CASA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the Flight Deck crew as needed.
  • Participated in regular training sessions to stay current on industry law, evolving company policies, safety procedures, and customer service strategies.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Education

High School Diploma -

Castle Hill High School
Castle Hill, NSW

Certificate IV - Business Administration

TAFE
Baulkham Hills, NSW

Skills

  • Fast Learner
  • Time Management
  • Computer Skills
  • Team Collaboration
  • Data Entry
  • Verbal and written communication
  • File and Record Keeping
  • Administrative duties
  • Basic Mathematics
  • Product and service knowledge

Timeline

Boutique Sales Assistant

Camilla
08.2023 - Current

Flight Attendant

Qantas Airways
04.2005 - 04.2020

High School Diploma -

Castle Hill High School

Certificate IV - Business Administration

TAFE

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Sherita Lovric