Sherita Lovric
Castle Hill,NSW
Summary
Dynamic professional with a proven track record at Qantas Airways, excelling in fast-paced environments through exceptional time management and team collaboration. Skilled in computer applications and customer service, significantly enhancing passenger satisfaction and operational efficiency. Demonstrates a strong ability to learn quickly, adapt to changing situations, and contribute positively to team goals.
Overview
19
19
years of professional experience
Work History
Boutique Sales Assistant
Camilla
Castle Hill, NSW
08.2023 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Proficient in Lightspeed POS and End of Day reports using Microsoft Word and Excel
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Fullfilled online orders, packing and dispatching them in concert with walk in customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Flight Attendant
Qantas Airways
Sydney, NSW
04.2005 - 04.2020
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to CASA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the Flight Deck crew as needed.
- Participated in regular training sessions to stay current on industry law, evolving company policies, safety procedures, and customer service strategies.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
High School Diploma -
Castle Hill High School
Castle Hill, NSWCertificate IV - Business Administration
TAFE
Baulkham Hills, NSWSkills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Data Entry
- Verbal and written communication
- File and Record Keeping
- Administrative duties
- Basic Mathematics
- Product and service knowledge
Timeline
Boutique Sales Assistant
Camilla
08.2023 - Current
Flight Attendant
Qantas Airways
04.2005 - 04.2020
High School Diploma -
Castle Hill High School
Certificate IV - Business Administration
TAFE