Sheriza Thuraisingam
Melbourne
Summary
Results-driven Monash University Law graduate with over 6 years of experience in legal, commercial, and operational roles. Expertise in dispute resolution, complaint handling, and complex issue investigation, with a proven ability to assess evidence against legal standards. Highly organized and resilient, with aspirations to deepen knowledge in insurance-related disputes.
Overview
11
11
years of professional experience
Work History
Quality Control & Field Services Coordinator
Probe Group
10.2025 - Current
- Coordinating the service of legal documents and support field agents with clear, compliant instructions.
- Reviewing and drafting affidavits to ensure accuracy and compliance with legislation and client requirements.
- Liaising with clients and monitor daily reports to maintain progress and meet service-level agreements.
- Utilising various digital platforms to streamline workflows and improve reporting efficiency.
Legal Graduate
CIE Legal seconded to Nissan Australia
02.2024 - 10.2025
- Assessed and managed consumer and insurance-related disputes, including liability, causation and loss arising from motor vehicle incidents.
- Reviewed and advising on consumer complaints and contractual issues in line with the Australian Consumer Law, ensuring compliance and mitigating risk.
- Drafted and negotiating legal documents including Tribunal submissions, settlements, and commercial agreements with exposure to personal injury, indemnity and recovery issues.
- Represented Nissan at Tribunal conciliations, mediations, and hearings across Australia, supporting commercial and litigation outcomes.
- Supported senior lawyers with dispute strategy through legal research, evidence analysis and case preparation.
- Maintaining contract registers, managed document execution, and streamlined legal operations through improved processes and technology.
Summer Vacationer/Casual, Tax and Legal – Global Mobility Services
KPMG
12.2022 - 02.2024
- Prepared client briefings and drafted correspondence to support cross-border advisory and compliance services.
- Assisted with legal and tax compliance reviews, ensuring adherence to regulatory obligations and accuracy in reporting.
- Collaborated with senior consultants on client matters, developing strong stakeholder management and communication skills.
Paralegal
South-East Monash Legal Service
08.2023 - 12.2023
- Streamlined case file management using Action step for optimal workflow efficiency.
- Conducted client interviews to gather information and provide tailored legal support.
- Drafted compliant court documents and case materials in various legal areas.
Administrative Assistant
All Soluzions Pty Ltd
06.2020 - 06.2023
- Issued and managed financial documents including invoices, purchase orders, and statements using Xero.
- Prepared business case presentations and analytical reports to support commercial decision-making.
- Acted as first point of contact for clients, ensuring efficient communication and high-quality service delivery.
Legal Volunteer
Disability Discrimination Legal Service
04.2022 - 10.2022
- Delivered legal research and analysis to solicitors, supporting case strategies in discrimination matters.
- Triaged over 30 client enquiries per week, identifying legal issues and providing accurate referral pathways.
- Coordinated with multiple stakeholders, balancing priorities and ensuring timely client service delivery.
Housekeeping Supervisor
Aria Apartments
12.2017 - 05.2019
- Supervised a team of 5–10 staff to deliver premium service standards across 40+ hotel rooms daily.
- Coordinated workflows and delegated tasks to ensure timely delivery of operational objectives.
- Maintained detailed service and maintenance records, ensuring compliance with guest and operational requirements.
Customer Service Team Member
McDonald’s
02.2015 - 02.2017
- Delivered fast, accurate service across 200+ customer orders daily in a high-pressure environment.
- Consistently achieved 100% customer satisfaction rating by meeting service quality and efficiency benchmarks.
Education
B. Law (Hons.)/B. Arts - Journalism, Criminology
Monash University
02.2024
VCE - undefined
Kilvington Grammar School
11.2017
Skills
- Dispute Resolution & Case Management
- Liability & Causation Assessment
- Risk & Compliance Awareness
- Evidence Analysis & Case Preparation
- Clear communication skills
- Time Management
Timeline
Quality Control & Field Services Coordinator
Probe Group
10.2025 - Current
Legal Graduate
CIE Legal seconded to Nissan Australia
02.2024 - 10.2025
Paralegal
South-East Monash Legal Service
08.2023 - 12.2023
Summer Vacationer/Casual, Tax and Legal – Global Mobility Services
KPMG
12.2022 - 02.2024
Legal Volunteer
Disability Discrimination Legal Service
04.2022 - 10.2022
Administrative Assistant
All Soluzions Pty Ltd
06.2020 - 06.2023
Housekeeping Supervisor
Aria Apartments
12.2017 - 05.2019
Customer Service Team Member
McDonald’s
02.2015 - 02.2017
VCE - undefined
Kilvington Grammar School
B. Law (Hons.)/B. Arts - Journalism, Criminology
Monash University