Summary
Overview
Work History
Skills
Timeline
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Sherla Wong

Port Kembla,NSW

Summary

Motivated and detail-oriented with experience in customer service, data management, and administrative support. Skilled in Microsoft Office, accurate record-keeping, and adapting quickly to new systems and processes. Known for strong organisation, clear communication, and ability to work effectively both independently and in a team. Committed to continuous learning and eager to contribute strong clerical, administrative, and organisational skills while completing a Certificate III in Business (Administration).

Overview

5
5
years of professional experience

Work History

Customer Solutions Specialist

Probe CX
Wollongong, NSW
05.2024 - Current
  • Responded to inbound calls from families, providers, and health professionals, providing accurate information on My Aged Care programs and services.
  • Registered clients and completed eligibility screenings, ensuring compliance with government guidelines.
  • Logged case details and service requests in the CRM system, including clear justifications for assessment referrals.
  • Conducted database searches to retrieve and verify client information, maintaining accurate and up-to-date records.
  • Performed data entry for new client records and service updates using a new internal system.
  • Managed high call volumes while delivering exceptional customer service and maintaining a professional, empathetic approach.
  • Collaborated with team members to resolve complex enquiries and escalate cases when required.
  • Performed administrative and clerical tasks including data entry, filing, and updating client records in CRM systems

Cert III Trainee Early Childhood Education

Big Fat Smile
Port kembla, NSW
02.2023 - 03.2024
  • Assisted in maintaining accurate daily documentation on children’s activities, development, and wellbeing under the guidance of senior educators, following centre policies and government regulations.
  • Supported educators in entering records into digital systems while ensuring confidentiality and compliance with reporting requirements.
  • Contributed to the development and implementation of individual learning plans to support children’s growth and meet educational standards.
  • Helped coordinate schedules for group activities, special events, and learning programs.
  • Maintained attendance records and assisted in monitoring children’s participation in activities.
  • Communicated with parents and guardians by providing updates and assisting with enquiries in a professional and empathetic manner.
  • Supported the creation of a safe, organised, and engaging environment in line with health and safety guidelines.

Assistant at Small Business

Akello & Co
Wollongong, NSW
07.2020 - 11.2022
  • Created and scheduled targeted social media posts to promote products, contributing to increased customer interest and brand visibility
  • Managed customer enquiries via email and social media, providing prompt and professional responses.
  • Processed and dispatched online orders, ensuring accuracy and timely delivery.
  • Maintained up-to-date order and inventory records, monitoring stock levels to support business operations.
  • Coordinated with suppliers and courier services to arrange shipments and resolve delivery issues.
  • Entered product details, pricing, and customer information into business management systems.
  • Supported marketing activities by preparing promotional materials and assisting with online store updates.
  • Supported administration tasks including inventory management, order processing, and record maintenance

Skills

  • Efficient information management with accurate database updates, compliance tracking, and organised record-keeping
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) with the ability to quickly learn and navigate new systems and tools
  • Skilled in applying organisational policies, industry compliance standards, and maintaining confidentiality
  • Logical task organisation and priority management to ensure smooth workflows in busy environments
  • Clear, professional written communication with accuracy in recording notes, updates, and data for easy reference
  • Strong collaboration skills with the ability to work independently when required
  • Professional interpersonal skills with the ability to interact positively with a wide range of people

Timeline

Customer Solutions Specialist

Probe CX
05.2024 - Current

Cert III Trainee Early Childhood Education

Big Fat Smile
02.2023 - 03.2024

Assistant at Small Business

Akello & Co
07.2020 - 11.2022

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Sherla Wong