Sherneil Sexton
Yarrabah,QLD
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
10
10
years of professional experience
Work History
Participation Support Officer
Wugu Nyambil Limited
Yarrabah, QLD
11.2023 - Current
- Provided technical support to customers via phone, email and in person.
- Resolved customer queries in a timely manner.
- Maintained accurate records of customer interactions and service requests.
- Identified potential issues before they became problems by monitoring customer accounts closely.
- Developed and maintained relationships with potential employers to identify hiring needs.
- Provided advice to candidates regarding the recruitment process.
Business Service Manager
Education Queensland, Yarrabah State School
Yarrabah, QLD
01.2023 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Second in Charge
Australian Electoral Commission
Yarrabah, QLD
10.2023 - 10.2023
Administrative Assistant /Project Support Officer
Australian Competition & Consumer Commission
Townsville, QLD
08.2016 - 01.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organised and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Developed project plans for various tasks assigned by upper management.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organisation.
Officer in Charge
Australian Electoral Commission
Wulguru, QLD
05.2019 - 05.2019
Education Assistant
Education Queensland, Yarrabah State School
10.2014 - 08.2016
Medical Receptionist
Gurriny Yealamucka Health Service
06.2014 - 10.2014
Issuing Officer
Queensland Electoral Commission
01.2016
Education
Skills
- Operational Support
- Client Service
- Records Management
- Teamwork and Collaboration
- Problem-Solving
- Continuous Improvement
- Document Management
- Cross-Functional Collaboration
- Professional Networking
- Customer service expertise
- Office Administration
- Travel Arrangements
Volunteering
- 10/01/23, Yarrabah Music Festival, Gunggandji-Mandigalbay Yidinji People PBC
- 2022, Under 6's Team Manager, QRL Upper Ross Rams
- 05/01/21, Multiple Sclerosis (MS) Swimathon (Townsville), MS Queensland
Reference
Available upon request
Timeline
Participation Support Officer
Wugu Nyambil Limited
11.2023 - Current
Second in Charge
Australian Electoral Commission
10.2023 - 10.2023
Business Service Manager
Education Queensland, Yarrabah State School
01.2023 - 11.2023
Officer in Charge
Australian Electoral Commission
05.2019 - 05.2019
Administrative Assistant /Project Support Officer
Australian Competition & Consumer Commission
08.2016 - 01.2023
Issuing Officer
Queensland Electoral Commission
01.2016
Education Assistant
Education Queensland, Yarrabah State School
10.2014 - 08.2016
Medical Receptionist
Gurriny Yealamucka Health Service
06.2014 - 10.2014
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