Sheron Couch
Mildura,VIC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, multitasking and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Hospitality Worker
Thai Style Takeaway
01.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable customer experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Hospitality Worker
Thom Pack
01.2009 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Increased repeat business through personalized attention and genuine care for customer'' needs.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Trained new staff members on proper customer service and hospitality policies.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Identified and resolved customer complaints concerning food or lodging.
- Observed established health and safety regulations to safeguard teams and guests.
- Acknowledged outstanding staff performance to boost morale.
- Developed and maintained positive relationships with customers for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques.
Education
High School Diploma -
Mildura Secondary College
MilduraCertificate IV in Business
Sunraysia Institute of TAFE
Mildura, VIC2007
Certificate III in Business
Sunraysia Institute of TAFE
Mildura, VIC2006
Skills
- Customer Engagement
- Account Management
- Relationship Building
- Complaint Handling
- Sales Process
- Customer Relationship Building
- Needs Analysis
- Product Description
- Customer Care
- Up-Selling
- Sales Presentations
- Objection Handling
- Closing Techniques
- Sales software proficiency
- Team collaboration
- Time management
- Strong communication
- Product knowledge
- Active listening
- Customer Needs Assessment
- Customer Service
- Product and Service Knowledge
- Staff Training
- Strategic Planning
- Cash Handling
- Stock Management
- Processing Payments
- Opening and Closing Procedures
- Point of Sale Operation
Timeline
Hospitality Worker
Thai Style Takeaway
01.2022 - Current
Hospitality Worker
Thom Pack
01.2009 - Current
High School Diploma -
Mildura Secondary College
Certificate IV in Business
Sunraysia Institute of TAFE
Certificate III in Business
Sunraysia Institute of TAFE
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