Summary
Overview
Work History
Education
Skills
Timeline
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Sherona Goodrum

Bundaberg,QLD

Summary

I am looking for a Part-Time position where I can work Mondays and Fridays until March 2025 when i can return to work Fulltime.

With a proven track record at Bundaberg Radiology, I excel in administrative support and staff training, enhancing office efficiency and elevating customer satisfaction. My leadership in managing resources and resolving conflicts has significantly contributed to the team's success, showcasing my ability to drive positive outcomes in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Office Manager

Bundaberg Radiology
Bundaberg, QLD
10.2021 - Current
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Reviewed files and records to obtain information and respond to requests.
  • Supervised staff members, organized schedules and delegated tasks.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Informed patients of financial responsibilities prior to rendering services.
  • Communicated with patients with compassion while keeping medical information private.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Scheduled and confirmed patient appointments and consultations.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Straightened up waiting room to maintain neat and organized space.

Senior Medical Receptionist

Bundaberg Radiology
Bundaberg, QLD
07.2019 - 10.2021
  • Monitored inventory levels of medical supplies and medications used in the clinic.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Performed basic office tasks such as filing, faxing, photocopying, scanning documents.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Assisted with the coordination of patient care by communicating with other departments as necessary.
  • Responded promptly to emails from patients or other healthcare providers.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Greeted patients and visitors in a professional manner.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Communicated with patients with compassion while keeping medical information private.

Education

N/A

Skills

  • Billing
  • Staff hiring
  • Staff training
  • Mail handling
  • Inventory control
  • Administrative support
  • Employee supervision
  • Document management
  • Customer service
  • Financial accounting
  • Account reconciliation

Timeline

Office Manager

Bundaberg Radiology
10.2021 - Current

Senior Medical Receptionist

Bundaberg Radiology
07.2019 - 10.2021

N/A

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Sherona Goodrum