Sherre Pascoe
administration
High Wycombe,WA
Summary
An accomplished administrative and customer support professional with expertise in client relationship management; business development; project coordination; data analysis and insights; records management; and accounts receivable and payable processes.
Recognised as a trusted business partner who brings a proactive, customer-centered approach to support leaders in achieving their business goals through excellent organizational and time management skills. dedicated to cultivating positive client, staff and management connections. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
14
14
years of professional experience
Work History
Receptionist Administrator
Concept Window
Canning Vale, WA
02.2023 - Current
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
- Created spreadsheets to track customer information such as contact details and preferences.
- Adhered to company policies regarding confidentiality of sensitive information.
- Responded promptly to emails from customers and other departments within the organization.
- Ensured that reception area is kept safe at all times by monitoring security cameras.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained an organized filing system for all employee records in compliance with legal regulations.
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
- Maintained reception area cleanliness and tidiness.
- Displayed professional standards at reception desk to impress visitors.
- Received parcels, routed mail and opened packages for staff.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Resolved customer complaints or answered customers' questions.
- Managed office cleaning and sanitizing to comply with infection control protocols.
Customer Service Manager
Ready Chef Go
Bassendean, WA
12.2021 - 01.2023
- Address and resolve product and consumer complaints, delivering timely, friendly and knowledgeable services
- Establish positive rapport with customers, managers and customer service team members to maintain a collaborative work environment
- Manage invoicing and budget forecasting processes
- Plan and forecast stock management levels
- Prepare marketing presentations and advertising campaigns
- Gather customer feedback and analyse insights to provide recommendations for products and services improvement
- Evaluate employee performance and motivate staff to improve productivity by setting clear expectations and reasonable paths to achieve targets
- Respond to customer service requests via multiple channels within designated SLAs to maintain and improve customer satisfaction ratings
- Prepare and process quotation requests
- Liaise with warehouse and production staff to ensure the timely processing of orders for clients.
Senior Sales Coordinator
The British Sausage Company
Bibra Lake, WA
12.2016 - 12.2021
- Leadership of the sales team to promote advertised items and consistently deliver exceptional customer service to achieve and exceed individual and company sales targets
- Customer engagement to understand their needs and provide appropriate product solutions
- Regularly assessed supply to ensure sufficient levels to meet customer needs, and managed procurement processes
- Processed invoices and oversaw the collection of payments
- Planned and executed marketing campaigns to increase sales revenue and acquire new customers
- Developed and implemented new sales strategies to increase product lines
- Partnered with sales representatives during customer consultations to strengthen customer relations
- Attended various events, including expos to network with new contacts and increase brand awareness
- Effectively managed and resolved customer complaints, ensuring their needs were met.
Scheduler Coordinator
I.C Cool Refrigeration
Jane Brook, WA
03.2015 - 02.2016
- Managed the project schedules of a team of 3 trades personnel and scheduled customer appointments
- Consulted with customers to understand their needs and provide appropriate product and service solutions
- Prepared projects for commencement including scheduling start dates in line with project manager and trade capacities
- Created job files and scope of works, ensuring all relevant documentation was maintained in the database
- Communicated schedule changes to appropriate department personnel and other ancillary areas
- Utilized MS Excel to analyse data and create spreadsheets
- Conducted reminder calls to clients prior to scheduled visits
- Addressed and resolved customer complaints in a timely manner.
Accounts Officer
Submersible Motor Engineering
Maddington, WA
12.2010 - 12.2014
- Prepared P&L reports and financial statements for management review
- Collaborated with accounting associates to improve reconciliation processes
- Managed all payroll processing and changes for 40 employees
- Contributed to improvements in procedures and operations, resulting in lower productivity costs
- Compiled and documented statistical information for WIP reports
- Managed client billing and invoicing, prepared accounts receivable, and generated revenue reports to provide controllers with vital financial information
- Processed confidential tax forms.
Education
High School Diploma -
Lockridge Senior High School
12.1986
Skills
- Microsoft Office Suite
- MYOB & Quicken
- Invoicing and billing
- Scheduling and calendar management
- File and data retrieval systems
- Project management
- Expense reporting
- Data entry
- Accounts payable and receivable
- Report writing
- Contract management
- Office Equipment Maintenance
- Call handling
- Reception Area Maintenance
- Guest Relations
- Appointment Scheduling
- File Organization
- Meeting Support
References
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Receptionist Administrator
Concept Window
02.2023 - Current
Customer Service Manager
Ready Chef Go
12.2021 - 01.2023
Senior Sales Coordinator
The British Sausage Company
12.2016 - 12.2021
Scheduler Coordinator
I.C Cool Refrigeration
03.2015 - 02.2016
Accounts Officer
Submersible Motor Engineering
12.2010 - 12.2014
High School Diploma -
Lockridge Senior High School
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