Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Sherri Hicks

Haven,VIC

Summary

Highly efficient clerk with experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Administration Clerk

Grampians Health
11.2021 - Current
  • Answer and transfer incoming calls to appropriate departments, personnel or outside lines.
  • Provide patient support by responding to inquires, complaints and requests for information.
  • Greet patients/visitors in a professional manner.
  • Handle confidential information with discretion and professionalism.
  • Register patients.
  • Process admission paperwork including consent forms, and other related materials.
  • Staff Rosters
  • High level of computer literacy in IPM, Opal, Optima and Microsoft office applications.

Accounts Clerk

Western Ag
04.2019 - 11.2021
  • Processed customer payments accurately and promptly.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant departments.
  • Organized daily office operations.
  • Assisted with administrative tasks.

Administration Clerk

Wimmera Health Care Group
09.2002 - 12.2012
  • Answered phone calls, responded to emails and routed incoming mail.
  • Provide general office support.
  • Resolved customer inquiries.
  • Prepared invoices/statements.
  • Patient registrations and enquiries.
  • Banking.

Skills

  • Multi-line phone operation
  • Payment collection
  • Data entry
  • High level of customer service
  • Task Prioritization
  • Confidentiality
  • Strong telephone etiquette
  • Registration and Admissions
  • High level of computer literacy in IPM, Opal, Optima and Microsoft office applications
  • Understanding of ESIS access polices
  • Coordination and distribution of documents from surgeons and visiting specialists

Certification

  • Certificate in Medical Terminology - Bendigo Tafe

Timeline

Administration Clerk

Grampians Health
11.2021 - Current

Accounts Clerk

Western Ag
04.2019 - 11.2021

Administration Clerk

Wimmera Health Care Group
09.2002 - 12.2012
Sherri Hicks