SHERRI-LYNN BARRETT

Senior consulting professional with proven ability to drive strategic initiatives and deliver impactful results. Strong focus on team collaboration, adapting to changing needs, and ensuring reliable performance. Expertise in client relationships, project management, system support, software training, and stakeholder engagement, combined with excellent problem-solving and communication skills. Known for integrity, reliability, and dedication to achieving organizational goals.

• Six figure profit earned on a yearly basis for my company
• Average of 94.5% on combined NPS each year
• Consistent reduction in support calls
• Positive results in competency by both internal and external clients
• Maintaining a positive attitude which is infectious

• Facilitation, Product and training programs for clients and internal associates, CRM/LMS systems, Soft skills including professional development, organisations skills, and team building, HCM Software
• Test systems various systems for capability and functionality
• Design, develop and maintain training and learning programs using Adult Learning Principles and methodologies
• Create storyboarding for ELearning products on Vyond and Articulate/Rise
• Construct Standard Operating Procedures for both long-standing and new blended learning tools
• Craft tools and processes for Job Shadowing and Learning Paths
• Coordinate with all respective departments to test updates and upgrades
• Control training and testing databases - upkeep, system administration, and testing
• Fashion and train custom reporting on various products
• Develop and deliver training learning pathways for clients and internal associates in consultation with all business units
• Explore new methodologies for delivery of training and development including job aides, webinars, and on-line training library documentation in conduction with ADP approved options
• Organise, develop, and facilitate pilot programs
• Create project plans for upgrades, eLearning, and product development
• Conduct Training Needs Analysis across the business

• Testing of various software products
• Microsoft office suite, Outlook, Project Management skills
• Payroll/HR systems expertise
• Generate and interpret reports
• Assist/collaborate in Creation of internet products both production and design
• Implement and QA software products
• Maintain testing and training database systems
• Consult on creation of positive user experiences for all systems
• CRM systems proficiency

• Maintain robust and constructive relationships with clients and internal partners
• Liaison with clients and management to address concerns, resolve issues and work together to achieve mutual goals
• Maintain client base
• Contact clients to create solutions for issues and situations
• Build trust by understanding the needs to provide exceptional service
• Respond to client product questions in an accurate and timely manner

• Facilitation, Extensive knowledge of the product/s capabilities building confidence for the user and instills assurance the purchase will give them the opportunity to prosper with its use.
• Leadership, Significant involvement in mounting and collaborating ideas, standards, and objectives within organisations. A belief in teamwork and a constructive atmosphere is the key to success.
• Tactical thinking, A theoretical 'designer' of ideas and projects. One who provides comprehensive and logical flow for new and existing training agendas/collateral.
• Influence, Broad experience in using networks and tapping into the businesses knowledge and capability to develop innovative approaches and solutions to challenging issues.
• Collaboration, Build and maintain successful partnerships and teams to address challenging environments.
• Change management, Noteworthy experience in managing change throughout process and product/service requirements with stakeholders and participants.
• Project management, Proven skill in creating and running multifaceted projects.
• Coaching/Mentoring, Widespread experience in coaching at all levels.

• Cert IV Training and Assessment