Sherrie Caines

Maintaining a clean and organized workspace, promoting a welcoming environment for customers.

• Handling high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Offered additional services such as Tatts Lotto or special promotions to enhance customer engagement.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Answered product questions using knowledge of sales and store promotions.
• Arranged and replenished merchandise to maintain appearance of store.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Used time management and efficient cleaning methods to meet deadlines.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.