Sherron Madden

TUH Health Fund was founded over 50 years ago by a group of Queensland teachers wanting access to better health insurance for the education community

• Manage a portfolio of programs and services delivered under Broader Health Cover including a subsidiary company, internal programs and contracted providers.
• Population health management guided by the TUH Chronic Disease Strategy utilising a data-driven proactive approach, clinical innovation and technology to drive improved health outcomes of members
• Design and implement innovative service models and health initiatives to address population health needs through a robust project management approach
• Ensure clinical governance through continuous quality improvement, evidence-based practice and technology
• Evaluate and report on portfolio performance and health outcomes
• Contract and relationship management of internal and external stakeholders
• Manage and monitor budgets and expenditure to mitigate benefit leakage, ensure financial sustainability, high performance and return on investment
• Develop and lead a high performing team to deliver clinical excellence through high value health care

An Implementation management role established to increase the efficiency and effectiveness of primary health services through establishing strong networks and improving the coordination of care for patients

• Transition Allied Health providers to commissioned Chronic Disease Services
• Implement the National Strategic Framework for Chronic Conditions
• Assessment of Chronic Disease tenders and support the commissioning of new services
• Build, operationalise and lead a high performing Engagement team in West Moreton
• Identify, engage and manage cross-sectoral strategic relationships
• Establish and maintain a high level of engagement and participation of external key stakeholders across primary, tertiary, private, government and NGO and community sectors
• Manage collaborative partnerships and networks for DDWMPHN in West Moreton
• Identify and secure opportunities to partner with stakeholders
• Embed a purposeful Client Record Management system for the organisation
• Managed and supported key collaborative relationships and strategic partnerships for DDWMPHN – WMHHS, Australian Digital Health Agency Prison Test bed pilot, Diabetes Alliance, Physician in practice
• Embedded an account management approach within the West Moreton Engagement team
• Reshaped the Primary Care Engagement role to be aligned with stakeholder needs including targeted workforce development
• Established and embedded key portfolios across the team to address priority areas identified by the Department of Health
• Established a high level of engagement with external stakeholders through organisational change
• Introduced system reform activities to Primary Care, such as Health Pathways and Clinical Prioritisation Criteria to address waitlist issues in QLD and patient flow between primary and secondary care

The leading provider of accreditation and quality improvement services to general practice in Australia. Awarded the tender to develop and deliver the Health Care Homes training and resources by the Australian Government

• Development of Health Care Homes training and educational resources
• Delivery of training and coaching to Primary Health Networks in Stage 1 Implementation of the Health Care Homes model
• Stakeholder engagement for development, delivery and implementation support of the Health Care Homes model
• Development and implementation of quality improvement tools and techniques
• Identify key stakeholders across the broader PHN network to engage in Health Care Homes readiness training
• Achieved the contractual and performance target for completion of all training materials
• Delivered training and coaching to 40 Practice Facilitators across 10 PHNs nation-wide
• Managed and supported key relationships with Primary Health Networks in Stage 1 of the Health Care Homes project
• Established and managed an online collaborative for PHN Practice Facilitators
• Developed and delivered a suite of educational webinars and resources to support implementation of the Health Care Homes model
• Engaged non-Stage 1 PHNs to uptake Health Care Homes readiness training

A charity and membership organisation providing education, advice, support and advocacy to Queenslanders living with diabetes and those at risk

• Operationalise My Health for Life Telephone Health Coaching service
• Adapted My Health for Life program for telephone delivery
• Developed and implemented service processes and program protocols for My Health for Life Telephone Health Coaching service
• Recruited, trained and operationalised the Telephone Health Coaching team
• Supported the development of My Health for Life platform

• Company Overview: An Implementation management role established to increase the efficiency and effectiveness of primary health services through establishing strong networks and improving the coordination of care for patients
• Develop and embed the Engagement function for BSPHN
• Build, operationalise and lead a high performing Engagement team
• Identify, engage and manage cross-sectoral strategic relationships
• Establish and maintain a high level of engagement and participation of external key stakeholders across primary, tertiary, private, government and NGO and community sectors
• Manage collaborative partnerships and networks for BSPHN
• Identify and secure opportunities to partner with stakeholders
• Embed a purposeful Client Record Management system for the organisation
• Managed and supported key collaborative relationships and strategic partnerships for BSPHN – MSH Engagement and Reform, CHQ Collaborative, NGO Alliances
• Embedded an account management approach within the Engagement team
• Reshaped the Primary Care support role of the organisation to be aligned with stakeholder needs including targeted workforce development
• Lead the development of the Engagement team to a high performing stage
• Established and maintained a high level of engagement with external stakeholders through organisational change
• Facilitated consultation with key stakeholders for key organisational activities, such as the Whole Of Region Needs Assessment
• Introduced system reform activities to Primary Care, such as Health Pathways and Clinical Prioritisation Criteria to address waitlist issues in Qld and patient flow between primary and secondary care
• Re-developed and embedded a client record management system for improved stakeholder management and internal communication

• Company Overview: Regional primary health care organisation established to plan and coordinate improvements in primary health care and provide support to primary health services
• Manage the full life cycle of a large scale project ($10M Brisbane South region wide project employing 39 employees), coordinate and oversee the day to day activities of the Preventive Health portfolio – 7 projects and manage the Preventive Health team
• Engage key stakeholders in the uptake and utilisation of Preventive Health projects to improve primary care capacity and maintain cross sectorial partnerships
• Key subject matter expert on preventive health and service issues across many collaborative projects
• Manage the business development pipeline for Preventive Health and Chronic Disease initiatives
• Enhance clinical services delivered to consumers through clinical coaching of health professionals
• Develop and deliver professional education and training to health professionals – Chronic Disease Self-Management and Preventive Health
• Achieved the contractual and performance targets of large and small scale projects
• Contribution to developing a successful funding submission to DoHAC (large scale project)
• Developed the first Self-Management Educator role within the Divisions of General Practice
• Engaged >50 health professionals in CDSM training workshop within the first 9 months
• Delivered two CDSM conferences to over 200 delegates and exhibitors consecutive years
• Active member of working group that developed an Organisational Resource for Self-Management

A commercialisation partner for pharmaceutical companies, providing contract sales teams to companies wanting outsource solutions

• Program design and development
• Operational management of a nurse advisor team across three states (Qld, SA and WA)
• Drive objectives and delivery performance to achieve project outcomes
• Training and infield support of team
• Coaching individuals to develop sales skills and commercial acumen
• Direct sales and promotion of Chronic Disease management program to General Practitioners
• Indirect sales and promotion of a respiratory drug to increase market share and influence key customers
• Delivered on project objectives to secure ongoing contract with client
• Qld result 121% YTD (patient throughput)
• Regional result 110% YTD (patient throughput) and National result 109% YTD (patient throughput)

• Company OverviewPrivate Day Surgery and Specialist centre providing Gastrointestinal diagnostic procedures, Colonoscopy and Upper GI Endoscopy and private consulting rooms
• Management of clinical and administrative operations delivering services to between 80 and 100 clients per week
• Management of a multi-disciplinary team of 15 clinicians and allied health professionals
• Business growth planning and development through marketing and strategic planning
• Clinical coding to meet requirements of Queensland Health Department and Queensland Cancer Registry
• Gained ACHS Accreditation for the Unit and achieved recognition in the top 5% of practices in Australia through re-engineering systems, procedures, policies and detailed documentation of same