Summary
Overview
Work History
Education
Skills
References
Languages
Languages
Timeline
Generic

Sherry Fong

Brisbane,Australia

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Decjuba
Brisbane , QLD
02.2025 - Current
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Established processes for monitoring customer satisfaction levels.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Store Manager

Adairs
Brisbane, QLD
08.2024 - 02.2025
  • Hiring and training staff
  • Inventory management
  • Managed daily banking activities such as deposits and withdrawals.
  • Coordinating promotions and events
  • Leadership and motivation
  • Time management and organization.
  • Communication and interpersonal skills.
  • Problem-solving and adaptability.
  • Basic math and accounting knowledge.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.

Store Manager

Sheike
Brisbane, QLD
06.2023 - 08.2024
  • Hiring and training staff
  • Setting sales goals and budgets
  • Handling customer complaints
  • Maintaining store appearance
  • Developing marketing strategies.
  • Ensuring compliance with company policies.
  • Customer Service.
  • Greeting customers, responding to questions, and handling customer relations issues.
  • Driving sales, merchandising goods, and creating product displays.
  • Team Management
  • Managing inventory, and operational systems.
  • Collaborating with internal teams and suppliers and maintaining relationships with customers.

Pharmacy Assistant/Manager

Chemist Warehouse
Brisbane, QLD
06.2021 - 06.2023
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Merchandised over-the-counter goods and rotated stock.
  • Received incoming supplies and stocked in correct locations.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.

Sales Manager

David Jones
10.2018 - 06.2021
  • Identified, hired and trained qualified staff by teaching best practices, procedures and sales strategies.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Held weekly meetings with team members to identify techniques to overcome sales obstacles.

Manager

Seed Heritage
Brisbane , QLD
05.2018 - 10.2018
  • Operated cash register (POS) to accurately complete customer financial transactions.
  • Budgeted, audited and balanced cash handlings to secure cash drawer.
  • Organized sale events and created eye-catching product displays to attract customers to Seed's counter.
  • Performed daily department maintenance tasks, including stock work, re-merchandising, price markdowns, merchandise transfers and light cleaning.
  • Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.

Assistant Manager

Calvin Klein
Brisbane , QLD
03.2016 - 05.2018
  • Received commendation from senior management for enhancing store success.
  • Implemented scheduling and financial reporting frameworks to enhance efficiency.
  • Addressed customer concerns with a friendly and informed approach.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Surpassed sales targets by motivating team members and endorsing key products.

Sales Representative

Louis Vuitton
Cairns , QLD
06.2010 - 06.2012
  • Developed strong connections with clients through understanding requirements and clarifying product information.
  • Efficiently solved complex problems that impacted management.
  • Helped resolve client problems quickly with superior customer service.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

Education

Diploma - Hair Design

River Hair Design Academy
Hong Kong
11.2022

High School Diploma -

Oxley State High School
Brisbane

Certificate III - Pharmacy

Department of Employment Small Business Training
Brisbane, QLD

Skills

  • Microsoft Office
  • Organizational management
  • Multitasking
  • Sales skills
  • Team leadership
  • Staff scheduling
  • Order processing efficiency
  • Strong ability to manage multiple tasks
  • Cash management
  • Inventory management
  • Customer service
  • Time management
  • Performance evaluations

References

  • Yolandra Patelesio, Decjuba 0414485920
  • Kelly Leger, Sheike, 0477618815
  • Melissa Argery, Assistant Manager David Jones, 0408734987

Languages

  • Chinese (Cantonese), Native or Bilingual
  • Chinese (Mandarin), Native or Bilingual
  • English, Native or Bilingual

Languages

Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Full Professional
English
Full Professional

Timeline

Assistant Manager

Decjuba
02.2025 - Current

Store Manager

Adairs
08.2024 - 02.2025

Store Manager

Sheike
06.2023 - 08.2024

Pharmacy Assistant/Manager

Chemist Warehouse
06.2021 - 06.2023

Sales Manager

David Jones
10.2018 - 06.2021

Manager

Seed Heritage
05.2018 - 10.2018

Assistant Manager

Calvin Klein
03.2016 - 05.2018

Sales Representative

Louis Vuitton
06.2010 - 06.2012

Diploma - Hair Design

River Hair Design Academy

High School Diploma -

Oxley State High School

Certificate III - Pharmacy

Department of Employment Small Business Training

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Sherry Fong