Sherry JING
Gold Coast,QLD
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Friendly and dependable professional with strong customer service orientation and excellent interpersonal skills. Well-versed in maintaining high standards of cleanliness and efficiency, with focus on attention to detail and prompt service. Dedicated to creating welcoming and comfortable environment for guests and ensuring their satisfaction.
Overview
3
3
years of professional experience
Work History
Room Service Attendant
The Langham Hotel
06.2024 - Current
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.
- Supported colleagues during high-volume periods by stepping in and helping with tasks outside the scope of room service responsibilities when necessary.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Ensured timely delivery of all room service orders, prioritizing tasks to maximize guest satisfaction.
- Provided excellent customer service through friendly interactions and attentive response to guests'' needs.
- Maintained high standards of cleanliness by diligently cleaning and sanitizing serving trays, dishes, and utensils.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Prepared special services for guests such as honeymoon and other romantic packages.
Marketing Manager's Assistant
The Oasis Shopping Centre, Broadbeach.
03.2024 - 06.2024
- The Oasis Shopping Centre, Broadbeach, offered me marketing internship in their central management department.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Waitress
Long Teng Jiu Jia
07.2022 - 10.2022
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Waitress
Mrs. Fields Cafe
06.2022 - 10.2022
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining area, contributing to pleasant atmosphere for guests.
- Contributed to restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Education
Master's degree of international tourism and hospitality management - International Tourism And Hospitality Management
Griffith University
07.2024
Bachelor's degree of business English - Business English
Nanjing Normal University
09.2020
Skills
- Organizational Skills
- Event Preparation
- Professional attitude
- Food presentation
- Problem-solving
- Food Preparation
- Multi-tasking skills
- Complaint handling
- Food safety
Customer Service
Communication skill
Respectful
Good image quality
Public relations capacity
Fluent English and mandarin
- Initiative-taking
- Event Coordination
- Order accuracy
- Problem Solving
- Food safety practices
- Event Planning
- Cross-functional teamwork
- Relationship Building
- Allergy awareness
- Delivery management
- Personal grooming
- Food tray transportation
- Luxury guest services expertise
- Confidentiality
- Hygiene standards
Volunteer Experience
- I became a volunteer for the Student Guild in March of 2023, and at the same time became a member of the Gold Coast Association of Postgraduates - GCAP. As well as providing volunteer services to this organization, such as organizing events, communicating with students and assisting with the running of events.
- Before I coming to Australia, I tutored junior high school students in English and Chinese.
References
Dr Shane Barry | Senior Lecturer
Property & Management
Discipline Advisor: Real Estate and Property Development
Member Australian Property Institute
Australian HR Institute Professional Member
Department of Tourism, Sport and Hotel Management
Griffith Business School
(07) 555 28017
shane.barry@griffith.edu.au
Dr Jason Harding | Senior Lecturer
Department of Tourism, Sport and Hotel Management
Griffith Business School
+61 (0)7 5552 7941 (work)
j.harding@griffith.edu.au
Peta Cotterill | Marketing Manager
The Oasis Shopping Centre
Centre Management
0400 894 814
petacotterill@oasisshoppingcentre.com.au
Georgia Rose Logie
0411635152
Colleague from café
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Hobbies
As part of my hobbies, I enjoy outdoor sports, surfing, cycling, swimming, time at the beach and nature. Gardening and passion for cooking as well as excellent cooking skills, including Chinese cuisine. A coffee lover. Passionate and positive about life.
Timeline
Room Service Attendant
The Langham Hotel
06.2024 - Current
Marketing Manager's Assistant
The Oasis Shopping Centre, Broadbeach.
03.2024 - 06.2024
Waitress
Long Teng Jiu Jia
07.2022 - 10.2022
Waitress
Mrs. Fields Cafe
06.2022 - 10.2022
Bachelor's degree of business English - Business English
Nanjing Normal University
Master's degree of international tourism and hospitality management - International Tourism And Hospitality Management
Griffith University
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