Sherry Kaur
Summary
Experienced Disability Leader with a proven track record in driving positive outcomes for individuals and organizations. Leveraging extensive leadership expertise to enhance services, foster collaboration, and champion inclusive initiatives within the disability sector. Committed to creating meaningful impact and empowering the community.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager Disability Support
Westcare Incorporated
05.2022 - 12.2023
- Develop comprehensive strategic and operational plans for Westcare, particularly for the Disability Services Division
- Lead and effectively manage the Disability Support Division, aligning resources to meet the strategic goals set by the Westcare Board and CEO
- Act as a champion for Westcare's values and mission, both internally and externally, fostering a culture of commitment to these principles
- Collaborate closely with the Executive Manager of Operations to create substantial employment and development opportunities for participants
- Oversee the holistic development, safety, and performance of employees within the Disability Services Division
- Identify and spearhead opportunities for constantly improving systems, processes, and team performance to drive operational excellence
- Ensure full compliance with all legal and regulatory requirements about Disability services, mitigating risks, and maintaining the highest service standards
- Stay vigilant and informed about current and emerging trends and issues within the field, providing insights and strategies for adaptation.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Disability Support Funding Manager
Westcare Incorporated
01.2020 - 05.2022
- Identify strategies for optimising service delivery and associated funding
- Ensure strict adherence to internal audits and National Standards for Disability Services (NSDS) requirements
- Take charge of the Disability Support department, providing strategic leadership and direction
- Provide personalised welfare support to Westcare employees within a comprehensive case management framework
- Maintain daily contact with the Disability Support Manager, assisting with client and employee support issues and stepping in as a job coach when needed
- Oversee the implementation of individual service and employment management plans and preventive social welfare outreach and counselling services
- Address client and employee personal issues and crises professionally while ensuring minimal impact on their work or services and liaise with Parents/Advocates and carers as necessary
- Establish effective communication with community services to meet specific personal welfare needs of clients and supported employees
- Oversee the coordination of service trials and internal work trial/employment placements, maintaining accurate and confidential placement records and employment assistance documentation
- Led and managed the Support Services Function, actively participating in meetings and fostering effective workplace communication
- Regularly report to the CEO and contribute to delivering high-quality services by submitting monthly written reports
- Keep up-to-date and maintain knowledge of Commonwealth Disability Standards, Commonwealth Disability Employment Standards, and relevant legislation to align with Westcare's mission and organisational processes
- Assist in matters that further the mission of Westcare Inc
- Monitor employee performance and collaborate with the Support Services Manager to implement disciplinary actions as required.
Manager Support Services
Westcare Incorporated
01.2016 - 01.2020
- Developed, implemented, and reviewed disability employment frameworks
- Managed social welfare/rehabilitation counselling/employment assistance services
- Supervised the Support Services Team
- Liaised with government and community resources
- Assessed individual work productivity and competency
- Contributed to government funding agreements processes.
Support Services Officer
Westcare Incorporated
01.2015 - 01.2016
- Liaised with Family and other stakeholders (LAC, DSC)
- Conducted detailed assessments of employment management plans
- Managed and resolved behaviour issues
- Updated Client Management System (CMS).
Caretaker
Westcare Incorporated Accommodation Village Shenton Park
01.2013 - 01.2015
- Liaised with Family
- Managed resident issues and behaviour during after-hours
- Created Emergency information and forms for the Accommodation village for Disability Services Commission's periodic Audit in response to one of the non-conformities
- Providing information/case notes on behaviours of concern to the Management.
Night Awake Special Staff (Children Respite Services)
Identity WA
01.2013 - 01.2014
- Administered medication
- Managed meal preferences and feeding
- Conducted skin integrity checks
- Recorded and reported incidents, skin assessments, and behaviours
- Reviewed and updated care plans
- Ensured safety and followed OH&S guidelines.
Supported Residential Facility (SRF) Coordinator
Helping Hand Aged Care/ Mental Health SRF
01.2009 - 01.2013
- Coordinated and managed SRF
- Maintained accommodation in line with regulations
- Ensured residents' safety
- Liaised with key workers, family, and service providers
- Contributed to team planning and outcomes
- Organised team meetings and special events.
Disability Care Worker/Lifestyle Assistant
Drake (Nursing Agency South Australia)
01.2009 - 01.2011
- Personal Care: Helping with bathing, dressing, and grooming
- Mobility Assistance: Assisting with walking and transfers
- Meal Preparation: Cooking and serving meals
- Medication Management: Giving medications as prescribed
- Household Help: Light cleaning and errands
- Companionship: Providing company and conversation
- Health Monitoring: Watching for any health changes
- Safety Measures: Ensuring a safe environment
- Documentation: Keeping care records
- Transportation: Helping with appointments or errands.
Education
Graduate Diploma of Strategic Leadership -
Institute of Safety Management Professionals of Australia
Advanced Diploma of Community Sector Management -
Central TAFE WA
Diploma of Community Welfare Work -
Cambridge International College
Individual Support Cert III -
Central TAFE WA
Manual Handling Trainer -
TAFE SA
Registered Nursing & Midwifery (India) -
University of Health Sciences, India
Skills
- Effective Communication: Excellent verbal and written communication skills to convey ideas clearly and confidently
- NDIS Expertise: In-depth knowledge of the National Disability Insurance Scheme (NDIS) for effective program management
- Tech Literacy: Proficiency in Microsoft Word, Access, Client Management System (CMS), PowerPoint, and Excel
- Management and Organisation: Strong management and organisational skills to lead and align teams towards goals
- Quality Management/Regulatory Compliance: ISO 9001:2015, NDIS Quality and Safeguarding Commission, Continuity of Support CoS compliance requirements
- Industry Insight: Considerable knowledge of Disability services implementation, budget management, and workforce development
- Leadership in Staff Management: Expertise in recruitment, training, performance improvement, and team cohesion
- P&L Management
Accomplishments
Nominee for “Excellence in Leadership” WA Disability Support Award 2023
Nominee for “Excellence in Innovation” WA Disability Support Award 2023
"The CEO and Board Award for 2021" for outstanding service to the association.
"Peter Wall Award 2018" for outstanding service to all employees at Westcare.
"Medox Mentor" National award from Drake International for the year 2012.
professional development training
- Mental Health First Aid
- Incident Management NDIS including Reportable Incidents
- Mid-term Audit Preparation NDIS
- Human Rights and You - Zero Tolerance
- Risk Management
- Bullying Awareness for Senior Managers
- Managing Mental Health at Workplace
- Supported Decision Making – Service Delivery
- Protective Behaviour/Professional Boundaries
- Positive Behaviour Support/ Restrictive Practices
- Non-Clinical Mental Health Schizophrenia and Psychopharmacology –Training-Long-acting Injectable Antipsychotic Medication –Training
- Person Centeredness- Helen Sanderson Training Org
- Values and Ethics- Senses Foundation
- Gastrostomy/Seizure-Management - Identity WA
- Hazardous Substance Training
- Clinical Competency Admin Medication – Aged Care Channel
- Infection Control & Blood Glucose Level (BGL)–Transitioning Integration Services
- Legal Issues with Disability/ Advocacy – DSC SA
- Manual Handling Assessor Training (TAFE, SA)
- Mandatory Reporting Of Abuse (Child & Elderly)
- Predict, Assess, and Respond To Aggressive/Challenging Behaviour (PART)
- Challenge, Value and Inspire Dementia National Conference- Alzheimer's Australia 2012
Certification
Australian Community Welfare Workers Association
Affiliations
- Travelling, Cooking
Languages
English
Hindi
Punjabi
Software
CMS, Nightingale, Alertise
values
- Respect
- Perspective Wisdom
- Citizenship
- Authenticity
references
Available upon request.
Timeline
General Manager Disability Support
Westcare Incorporated
05.2022 - 12.2023
Disability Support Funding Manager
Westcare Incorporated
01.2020 - 05.2022
Manager Support Services
Westcare Incorporated
01.2016 - 01.2020
Support Services Officer
Westcare Incorporated
01.2015 - 01.2016
Caretaker
Westcare Incorporated Accommodation Village Shenton Park
01.2013 - 01.2015
Night Awake Special Staff (Children Respite Services)
Identity WA
01.2013 - 01.2014
Supported Residential Facility (SRF) Coordinator
Helping Hand Aged Care/ Mental Health SRF
01.2009 - 01.2013
Disability Care Worker/Lifestyle Assistant
Drake (Nursing Agency South Australia)
01.2009 - 01.2011
Graduate Diploma of Strategic Leadership -
Institute of Safety Management Professionals of Australia
Advanced Diploma of Community Sector Management -
Central TAFE WA
Diploma of Community Welfare Work -
Cambridge International College
Individual Support Cert III -
Central TAFE WA
Manual Handling Trainer -
TAFE SA
Registered Nursing & Midwifery (India) -
University of Health Sciences, India
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