Sherry Wang

• Accurate validating, preparing and processing fortnightly and monthly payroll to ensure all information is correct within required deadlines
• Processing salaries /wages, leave entitlements, allowance, deductions superannuation contributions, PAYG, payroll tax payments and worker compensation payment etc
• Calculating, validating and processing timesheets
• Award interpretation and manually code timesheets into payroll system
• Processing new starters, general employee master maintenance, and terminations and also ensuring confidentiality of employment records
• Handling payroll adjustments such as back pay and overpayments
• Understanding, interpreting and applying employment-related legislation across different states including Awards and agreements etc
• Processing leave application and calculating Annual leave and long service leave
• Building and maintaining internal and external relationships with different stakeholders
• Responding to employee pay queries in a timely, professional and friendly manner
• Handling payroll related issues and resolve all pay discrepancies

Achievements:

• Identified and drove process improvements
• Updating payroll checklist and create payroll calendar for different pay cycles

• Managed clients in retail and restaurants & cafes industries, processing weekly and fortnightly payroll
• Interpretation of relevant Awards and entitlements
• Received personnel records of new hires and set up them in payroll system
• Processed autopay & timesheets and made adjustments for employees
• Processed back pay and other adjustment payments as required
• Renewed Work Cover policy
• Prepared financial statements for client including individuals, companies and trust
• Preparation and lodgement of individual and company tax return
• Prepared and lodged of quarterly BAS
• Liaised with the ATO and prepared ASIC reviews for clients

Achievements:

• Established and maintained strong relationships customers through resolving queries in a helpful and timely manner.

Provided exceptional customer service by greeting and assisting customers in exceeding their needs, demonstrating an excellent knowledge of products

Provided after-sales service and built rapport with potential and current clients

Handled customer enquiries through phone calls and dealt with complaints

Managed social media account and posted store events, new arrivals on WeChat

Processed cash and credit payment for in-store purchase

Achievements:

• Top seller for consecutive three months and sold over average $8000 sales per day
• Achieved maximum $11, 000 on one day
• Maintained customers' relationship and actively developed a VIP client base.