Summary
Overview
Work History
Education
Skills
Achievements And Recognition
Timeline
Generic

Sherry Yao

Ashtonfield,Australia

Summary

Detail-oriented Billing Specialist with extensive experience in sales administration, financial operations and contract management. Demonstrate expertise in processing purchase orders, client billing. Adept at maintaining compliance with financial regulations, improving operational efficiency. Seeking to leverage expertise in sales administration, inventory management, and financial processes in a Commercial Officer role.

Overview

16
16
years of professional experience

Work History

Billing Specialist

Ricoh Australia
08.2015 - Current
  • Processing Requests for Quote, Purchase Orders, and client billing, ensuring accuracy and compliance
  • Assisting in financial compliance, working closely with finance teams
  • Implementing process improvements, reducing billing discrepancies by 15% and enhancing efficiency
  • Managing financial processes and contract administration, ensuring accurate sales transactions
  • Interacting with clients to resolve billing inquiries and ensure customer satisfaction

Order Management Specialist

Thomson Reuters Australia
03.2014 - 08.2015
  • Managed financial processes and contract administration, ensuring accurate sales transactions
  • Provided operational support for sales teams, inventory management, and logistics coordination
  • Interacted with clients to resolve billing inquiries and ensure customer satisfaction
  • Assisted in preparing financial reports and maintaining compliance with regulatory standards

Billing & Customer Care Roles

Lenovo
01.2009 - 12.2013
  • Processed client invoices, managed inventory receipts, and maintained financial data
  • Assisted in contract administration and operational support, ensuring seamless service delivery
  • Spearheaded initiatives to enhance payment processing accuracy and reduce discrepancies

Education

Bachelor of Economics - Finance & Statistics

Northeast University of Finance and Economics
01.2009

Skills

  • Processing Requests for Quote
  • Purchase Orders
  • Sales Administration
  • Client Billing
  • Contract Administration
  • Compliance
  • Stakeholder Engagement
  • Customer Service
  • Process Improvement
  • Financial Reporting
  • Team Collaboration
  • Independent Work
  • Multilingual
  • Fluent in Mandarin
  • Fluent in Japanese

Achievements And Recognition

  • Ricoh Way Values Award (Winning Spirit), 2024
  • Ricoh Way Values Award (Passion & Customer Centricity), 2023
  • Contribution to Profit Goal, 2021
  • Customer Administration Award (Accountability), 2015

Timeline

Billing Specialist

Ricoh Australia
08.2015 - Current

Order Management Specialist

Thomson Reuters Australia
03.2014 - 08.2015

Billing & Customer Care Roles

Lenovo
01.2009 - 12.2013

Bachelor of Economics - Finance & Statistics

Northeast University of Finance and Economics

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Sherry Yao