Sherry Yeh
Adelaide,Australia
Summary
Experienced and adaptable professional with over ten years of work in retail, wholesale, administration, and logistics. With a proven track record of adaptability and a strong work ethic, I am now seeking a dynamic role that will leverage my diverse skill set, attention to detail, and client-focused approach to drive success.
Overview
13
13
years of professional experience
Work History
Software License Auditor
APAC, Infor
06.2022 - 08.2023
- Assisted Infor in protecting the intellectual property rights of their software by working with Infor’s customers to carry out software licensing audits
- Analyzed Software License Agreements to identify the correct audit method, collection of the data, completion the preliminary analysis and report of the data to confirm compliance
- Scheduled meetings with customers to handle concerns whilst maintaining accurate record-keeping
- Monitored technical issues encountered by customers during the audit to ensure all the documentation was produced and published for easy access
- Troubleshooting and Consulting Services for audit activities
- Provided customers with technical assistance throughout the audit, including the installation and configuration of audit software, running SQL/ Oracle queries to retrieve data
Store Manager
Sambara Fashion Group
07.2021 - 05.2022
- Built up strong client relationships by collaborating with the local business owners
- Managed design process from conception through to final styling of new production
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Accounts Receivable / Office Administrator
Sambara Fashion Group
11.2019 - 07.2021
- Provided a high level of accounts and administration management and support
- Managed company accounting using MYOB, including issuing invoices and documentation as required
- Maintained accounts receivable records, including investigating client invoice queries and credit notes
- Monitored and collected accounts receivable by contacting clients via telephone and email
- Performed daily cash management duties, including processing cash receipt journals, and arranging banking of cheques when required.
Business Analyst
Monash University
03.2021 - 06.2021
- Solved the real-world problem of investigating Melbourne urban forest’s vulnerability and encouraging people to utilize private lands to increase canopy cover and tree diversity by the web application
- Identified client needs and adjust details as per the client’s request
- Designed User Interaction and worked on Prototyping
- Translated ambiguous business ideas into clear technical requirements
- Worked with clients to define an end to end-user journeys that form part of the solution blueprint
- Captured and documented use case/user stories/business requirements (functional and non- functional)
Logistics Coordinator
AUSE Express
08.2018 - 10.2019
- Provided support for retail/wholesale and e-commerce teams.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Printed tickets, picked supplies and filled packages under tight deadlines.
Exhibition Event Staff
Hong Shun Event Services Co. Ltd
09.2017 - 03.2018
- Welcomed guests and directed each person to desired party, room or activity.
- Liaised with vendors and suppliers to procure decorative materials.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prepared venues and set up the stage for events
Retail Sales Associate
Crocs
03.2014 - 06.2015
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Issued receipts and processed refunds, credits or exchanges.
Brand Ambassador
National Palace Museum
07.2010 - 06.2012
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Showed understanding of customer's personal style and preferences when offering product advice.
Education
Master's degree - Business information system
Monash University
Melbourne, VIC03.2022
Master of Business Administration - MBA - International Business/Trade/Commerce
National Taipei University of Business
Taiwan06.2018
Bachelor's degree - English Language and Literature
Tamkang University
Taiwan06.2016
Skills
- Attention to Detail
- Credit and Cash Transactions
- Customer Relationship Management (CRM)
- Payment Processing
- Strong Communication and Interpersonal Skills
- Wrapping and Boxing
- Returns and Exchanges
- Goal-Driven
- Merchandise Recommendations
- Engaging with Diverse Customers
Additional Information
- Honors & Awards , Monash PG Industry Experience Expo Winner - Monash University May 2021 Won the Expo Award under our postgraduate project of Melbourne's urban forest web application
Timeline
Software License Auditor
APAC, Infor
06.2022 - 08.2023
Store Manager
Sambara Fashion Group
07.2021 - 05.2022
Business Analyst
Monash University
03.2021 - 06.2021
Accounts Receivable / Office Administrator
Sambara Fashion Group
11.2019 - 07.2021
Logistics Coordinator
AUSE Express
08.2018 - 10.2019
Exhibition Event Staff
Hong Shun Event Services Co. Ltd
09.2017 - 03.2018
Retail Sales Associate
Crocs
03.2014 - 06.2015
Brand Ambassador
National Palace Museum
07.2010 - 06.2012
Master's degree - Business information system
Monash University
Master of Business Administration - MBA - International Business/Trade/Commerce
National Taipei University of Business
Bachelor's degree - English Language and Literature
Tamkang University