Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sherry Yeh

Adelaide,Australia

Summary

Experienced and adaptable professional with over ten years of work in retail, wholesale, administration, and logistics. With a proven track record of adaptability and a strong work ethic, I am now seeking a dynamic role that will leverage my diverse skill set, attention to detail, and client-focused approach to drive success.

Overview

13
13
years of professional experience

Work History

Software License Auditor

APAC, Infor
06.2022 - 08.2023
  • Assisted Infor in protecting the intellectual property rights of their software by working with Infor’s customers to carry out software licensing audits
  • Analyzed Software License Agreements to identify the correct audit method, collection of the data, completion the preliminary analysis and report of the data to confirm compliance
  • Scheduled meetings with customers to handle concerns whilst maintaining accurate record-keeping
  • Monitored technical issues encountered by customers during the audit to ensure all the documentation was produced and published for easy access
  • Troubleshooting and Consulting Services for audit activities
  • Provided customers with technical assistance throughout the audit, including the installation and configuration of audit software, running SQL/ Oracle queries to retrieve data

Store Manager

Sambara Fashion Group
07.2021 - 05.2022
  • Built up strong client relationships by collaborating with the local business owners
  • Managed design process from conception through to final styling of new production
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.

Accounts Receivable / Office Administrator

Sambara Fashion Group
11.2019 - 07.2021
  • Provided a high level of accounts and administration management and support
  • Managed company accounting using MYOB, including issuing invoices and documentation as required
  • Maintained accounts receivable records, including investigating client invoice queries and credit notes
  • Monitored and collected accounts receivable by contacting clients via telephone and email
  • Performed daily cash management duties, including processing cash receipt journals, and arranging banking of cheques when required.

Business Analyst

Monash University
03.2021 - 06.2021
  • Solved the real-world problem of investigating Melbourne urban forest’s vulnerability and encouraging people to utilize private lands to increase canopy cover and tree diversity by the web application
  • Identified client needs and adjust details as per the client’s request
  • Designed User Interaction and worked on Prototyping
  • Translated ambiguous business ideas into clear technical requirements
  • Worked with clients to define an end to end-user journeys that form part of the solution blueprint
  • Captured and documented use case/user stories/business requirements (functional and non- functional)

Logistics Coordinator

AUSE Express
08.2018 - 10.2019
  • Provided support for retail/wholesale and e-commerce teams.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
  • Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
  • Printed tickets, picked supplies and filled packages under tight deadlines.

Exhibition Event Staff

Hong Shun Event Services Co. Ltd
09.2017 - 03.2018
  • Welcomed guests and directed each person to desired party, room or activity.
  • Liaised with vendors and suppliers to procure decorative materials.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Prepared venues and set up the stage for events

Retail Sales Associate

Crocs
03.2014 - 06.2015
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Issued receipts and processed refunds, credits or exchanges.

Brand Ambassador

National Palace Museum
07.2010 - 06.2012
  • Acted as face of brand at retail events and sampling opportunities at multiple locations.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
  • Showed understanding of customer's personal style and preferences when offering product advice.

Education

Master's degree - Business information system

Monash University
Melbourne, VIC
03.2022

Master of Business Administration - MBA - International Business/Trade/Commerce

National Taipei University of Business
Taiwan
06.2018

Bachelor's degree - English Language and Literature

Tamkang University
Taiwan
06.2016

Skills

  • Attention to Detail
  • Credit and Cash Transactions
  • Customer Relationship Management (CRM)
  • Payment Processing
  • Strong Communication and Interpersonal Skills
  • Wrapping and Boxing
  • Returns and Exchanges
  • Goal-Driven
  • Merchandise Recommendations
  • Engaging with Diverse Customers

Additional Information

  • Honors & Awards , Monash PG Industry Experience Expo Winner - Monash University May 2021 Won the Expo Award under our postgraduate project of Melbourne's urban forest web application

Timeline

Software License Auditor

APAC, Infor
06.2022 - 08.2023

Store Manager

Sambara Fashion Group
07.2021 - 05.2022

Business Analyst

Monash University
03.2021 - 06.2021

Accounts Receivable / Office Administrator

Sambara Fashion Group
11.2019 - 07.2021

Logistics Coordinator

AUSE Express
08.2018 - 10.2019

Exhibition Event Staff

Hong Shun Event Services Co. Ltd
09.2017 - 03.2018

Retail Sales Associate

Crocs
03.2014 - 06.2015

Brand Ambassador

National Palace Museum
07.2010 - 06.2012

Master's degree - Business information system

Monash University

Master of Business Administration - MBA - International Business/Trade/Commerce

National Taipei University of Business

Bachelor's degree - English Language and Literature

Tamkang University
Sherry Yeh