Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sherry Lynn Loqui Larroza

Brisbane,QLD

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Engineer

San Miguel Industrias
10.2023 - 11.2023
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Enhanced network security with regular vulnerability assessments and prompt patch installations.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
  • Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.

IT Systems Assistant

Ravcorp S.A
07.2022 - 10.2023
  • Improved IT system efficiency by streamlining processes and implementing automation tools.
  • Assisted in reducing downtime for critical systems by conducting proactive maintenance checks.
  • Enhanced network security with regular software updates and vulnerability assessments.
  • Collaborated with team members to resolve technical issues, ensuring minimal disruption to daily operations.
  • Facilitated interdepartmental collaboration through effective communication channels such as email distribution lists or internal chat platforms like Slack or Teams.
  • Defined and documented scope of projects for distribution to team.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.

Trainee IT Engineer

Heiniken Ecuador
07.2021 - 01.2022
  • Supported team members in resolving technical issues, providing guidance on best practices and industry standards for software development.
  • Assisted in the creation of comprehensive technical documentation, simplifying future maintenance efforts for fellow developers and support personnel.
  • Enhanced user experience by designing intuitive user interfaces and incorporating user feedback into software updates.
  • Documented technical workflows and knowledge to educate newly hired employees.

Training Payment Ecosystems

Banco Del Pacifico
02.2021 - 07.2021
  • Developed efficient software solutions by analyzing user requirements and implementing appropriate coding techniques.
  • Improved overall system performance by optimizing code and troubleshooting issues during the development process.
  • Collaborated effectively with cross-functional teams to ensure timely delivery of high-quality software products.
  • Enhanced user experience by designing intuitive user interfaces and incorporating user feedback into software updates.

Education

Associate of Applied Science - Systems Engineering

Universidad Politecnica Salesiana
Guayaqui, Ecuador
04.2022

High School Diploma -

Santa Maria Mazzarello
Guayaquil, Ecuador
03.2015

Skills

  • Network Security
  • Incident Management
  • Storage Area Networks
  • Data Backup and Recovery
  • Team Collaboration
  • Remote Desktop Support
  • Information Security

Certification

  • Aux. Helpdesk Jr., Ecugenius S.A
  • CCNA R&S: Scaling Networks CCNA3, Cisco Networking Academy
  • Partner: PCAP - Programming Essentials in Python, Cisco Networking Academy
  • Introducción al Desarrollo Web I, Google Actívate
  • International English Language Testing System, Imagine Eduation Australia - Present
  • CCNA Routing and Switching: (Introduction to Networks, Cisco Networking Academy

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

IT Support Engineer

San Miguel Industrias
10.2023 - 11.2023

IT Systems Assistant

Ravcorp S.A
07.2022 - 10.2023

Trainee IT Engineer

Heiniken Ecuador
07.2021 - 01.2022

Training Payment Ecosystems

Banco Del Pacifico
02.2021 - 07.2021

Associate of Applied Science - Systems Engineering

Universidad Politecnica Salesiana

High School Diploma -

Santa Maria Mazzarello

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Sherry Lynn Loqui Larroza