Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Shervin Khavary

Lane Cove,NSW

Summary

I am looking to secure a career in the animal companion industry, where I can provide an excellent service to customers and their dogs. I’m very passionate for animal rights and have experience in providing assistance to animals.

Patient Dog Walker passionate about animals and familiar with canine body language. Versed in establishing canine exercise programs and playing and tending to dogs to relieve boredom. Compassionate and reliable individual with in-depth knowledge of canine first aid and behavior. Passionate about animal health and wellness. Professional in handling basic needs, care and exercise. Wellness-focused Animal Caretaker with full complement of skills in feeding, grooming and exercising animals. Talented in delivering routine care and specific treatments meeting animals' needs. Organized in maintaining schedules and staying on top of daily checklists. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

21
21
years of professional experience

Work History

Dog Walker/Dog Handler

Sherv's K9 Fitness
Sydney, NSW
01.2012 - Current
  • Sherv's K9 Fitness was established in 2015. Run by dog enthusiasts Shervin who is committed to providing your precious pooch with stimulating off-leash adventures in the safety of a compatible pack.
  • We provide dogs of all sizes, breeds, ages & conditions
  • The Day Walking environment teaches the dogs how to behave in and socialize in group.
  • Encouraged positive reinforcement methods while working with animals.
  • Walked dogs on leash, observing all safety precautions and following commands from owners.
  • Adhered to all applicable laws pertaining to animal welfare and public safety regulations.
  • Assisted with bathing and grooming dogs prior to or after walks.
  • Changed routes for daily walks as necessary to keep them interesting and stimulating for the dog.
  • Interacted with pet owners in a professional manner when discussing their pets' needs and care requirements.

Barman/Waiter

Bazaar Beer Café
09.2011 - 01.2012
  • The Bazaar Beer Café is a local bar that serves speciality beers and spirits
  • I advise customers on beers and spirits that may suit their tastes in order to provide them a pleasurable drinking experience
  • Exceptional Customer Service Responsible Service of Alcohol Knowledge of Beers and Spirits In order to maintain the standards of the bar and meet the regulations of the government I monitor the amount of drinks a customer orders
  • If they are becoming too intoxicated I talk to them about whether they should be ordering more or if they would like me to order them a taxi so they can get home safely.

Settlements Support Officer

SG Fleet Australia
Pymble
07.2009 - 01.2011
  • My role as settlements support officer involved preparing documentation in line with the company’s procedures regarding the purchase of new vehicles
  • I confirmed the customer’s employment details with Human Resources Departments, verified information about the purchase and calculated settlements
  • My daily tasks included updating the administration log regarding new deals, updating the pipeline with the dealer’s deals and estimated timeframes
  • I was also responsible for preparing deals for introduction calls, which included: Revs checks, Account Reconciliation Document preparation for new vehicle purchases Call of settlements As part of the settlement process I also liaised with aftermarket suppliers and placed orders with them.

Customer Service Administration

SG Fleet Australia
01.2008 - 01.2009
  • In order to increase my skills set I moved from Fleet administration into a more customer service focussed role
  • My duties included assisting customers on calculating lease termination payments, transition records and registration issues
  • Depending on the issues I either dealt personally with their enquiry or liaised with the correct person in the company on their behalf
  • I entered all records into the Autopak and Drive systems to keep the database up to date
  • Customer enquiries came in via email and phone
  • I ensured I met the company KPI’s at all times and as a result I maintained a high level of customer satisfaction
  • At the completion of my year in customer service I had a number of clients that always asked for me in order to get their enquiries and issues resolved.

Fleet Administration

01.2007 - 01.2008
  • My position as Fleet Administrator involved the issuing and cancelling of corporate fuel cards
  • Issue and cancellation of corporate fuel cards Distribution of the cards, resolution of incorrect and duplicate transactions Liaison with different departments to resolve any issue.

Balmain BBQ Chickens
01.2003 - 01.2006
  • I began washing dishes on a Part time basis and was soon made responsible for food preparation
  • As in line with organic philosophy
  • The owners made me responsible for the opening and closing of the shop
  • Duties: Responsible for opening / closing Balancing the till
  • Food preparation and presentation Customer Service Supervision of cleaning, food storage, store security Money Handling Staff (6) Supervision

Education

Skills

  • Exceptional customer service standards
  • Understanding and practical experience of the administration process
  • Ability to learn new systems and processes
  • Methodical approach to tasks
  • People management
  • Phone and face to face service skills
  • Achieving KPI’s consistently
  • Settlement and payout calculations
  • Honest and hard working
  • Working within a cohesive team
  • Adapting to Company database

References

References will be provided upon request.

Volunteer Experience

  • The Big Issue Street Football Festival Sydney Australia
  • Anzac Day Sydney Legacy
  • Mother’s Day Classic Domain
  • Royal Easter Show – Golden Ridge Animal Farm

Timeline

Dog Walker/Dog Handler

Sherv's K9 Fitness
01.2012 - Current

Barman/Waiter

Bazaar Beer Café
09.2011 - 01.2012

Settlements Support Officer

SG Fleet Australia
07.2009 - 01.2011

Customer Service Administration

SG Fleet Australia
01.2008 - 01.2009

Fleet Administration

01.2007 - 01.2008

Balmain BBQ Chickens
01.2003 - 01.2006

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Shervin Khavary