Shervonne Tekanawa
Summary
Dynamic professional with extensive experience in customer service and operations management at Boulder Medical And Occupational Health Centre. Proven track record in enhancing client satisfaction and optimizing project timelines. Skilled in financial management and team leadership, fostering a collaborative environment that drives sales growth and improves service delivery.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Boulder Medical And Occupational Health Centre
Kalgoorlie, WA
02.2022 - Current
- Managed client accounts and cultivated relationships to enhance customer satisfaction.
- Coordinated project timelines and deliverables, ensuring adherence to deadlines and quality standards.
- Analyzed market trends to provide strategic insights for account growth opportunities.
- Developed proposals and presentations tailored to client needs, improving engagement rates.
- Administered medications and vaccinations while adhering to safety protocols and guidelines.
- Coordinated patient appointments and follow-ups, optimizing scheduling processes for better service delivery.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Managed accounts payable and receivable processes, ensuring timely and accurate transactions.
- Assisted in preparing financial reports and reconciliations, enhancing data accuracy and consistency.
- Managed data entry tasks with a focus on accuracy and consistency across various platforms.
- Collaborated with IT teams to implement software upgrades and enhancements for improved functionality.
- Maintained spreadsheets of data across multiple systems.
Sample Prep Technician
Bureau Veritas
West Kalgoorlie, WA
10.2021 - 02.2022
- Operated laboratory equipment for sample preparation, ensuring compliance with safety protocols.
- Conducted quality control checks to maintain accuracy in sample processing procedures.
- Documented and tracked samples through the preparation process, enhancing traceability and accountability.
- Trained junior technicians on best practices in sample handling and preparation techniques.
- Improved laboratory safety awareness among staff members through regular training sessions and reminders about best practices for handling hazardous materials.
- Reduced waste generation in the lab by identifying areas where resources could be reused or recycled effectively without compromising quality standards.
- Collaborated with team members to ensure timely completion of projects, enhancing overall efficiency.
- Promoted adherence to strict regulatory guidelines within the lab setting, ensuring compliance with relevant policies at all times.
Beauty Therapist
Kalgoorlie Beauty
Kalgoorlie, WA
10.2020 - 10.2021
- Delivered personalized beauty treatments, enhancing client satisfaction and loyalty.
- Educated clients on skincare routines and product recommendations to improve skin health.
- Mentored junior therapists, fostering skill development and service quality.
- Streamlined appointment scheduling processes, improving overall clinic efficiency.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
Assistant Manager
Caltex Star Mart
Coolgardie, WA
12.2019 - 10.2020
- Managed daily operations to ensure service excellence and customer satisfaction.
- Trained and mentored staff on best practices for operational efficiency and team collaboration.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Developed scheduling plans to optimize workforce productivity and resource allocation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Camp Manger
Beacon Minerals
Coolgardie, WA
06.2018 - 12.2019
- Oversaw daily camp operations, ensuring safety and compliance with regulations.
- Managed staff scheduling, optimizing resource allocation for site workers rooms
- Delivered exceptional customer service, resolving issues quickly to ensure positive experiences for all camp participants.
- Enhanced safety measures, leading to a reduction in accidents and injuries through regular risk assessments and staff training.
- Developed and implemented training programs for new team members to enhance service quality.
- Coordinated logistics for transportation, meals, and supplies
- Cleaning/House keeping duties
Cashier
Caltex Star Mart
Coolgardie
02.2015 - 06.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained clean and organized checkout areas to ensure a welcoming environment for customers.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
Education
Cert II & III - Business
Curtin University
Kalgoorlie, WA10-2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Sales strategies
- Recruiting and interviewing
- Customer rapport
- Operations management
- Employee scheduling
- Team building
- Policy enforcement
- Sales growth
- Staff development
- Strategic planning
- Customer relationship management (CRM)
- Retail operations management
- Project management abilities
- Financial management
- Project management
Languages
English
Full Professional
Timeline
Assistant Manager
Boulder Medical And Occupational Health Centre
02.2022 - Current
Sample Prep Technician
Bureau Veritas
10.2021 - 02.2022
Beauty Therapist
Kalgoorlie Beauty
10.2020 - 10.2021
Assistant Manager
Caltex Star Mart
12.2019 - 10.2020
Camp Manger
Beacon Minerals
06.2018 - 12.2019
Cashier
Caltex Star Mart
02.2015 - 06.2018
Cert II & III - Business
Curtin University