Summary
Overview
Work History
Education
Skills
Certification
Hobbies
References
Timeline
Generic

Sherwyn D’Souza

Perth,WA

Summary

An industrious job seeker with strong organisational skills eager to secure an internship or entry-level Marketing/Management position. Motivated to integrate into a team of highly experienced colleagues underpinned by a culture of team-work to facilitate effective professional development.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Fresh Service Team Member

Woolworths
03.2021 - Current
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team settings, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organised and detail-oriented with strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analysed information and provided solutions to problems.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritise customer needs.
  • Trained new personnel regarding company operations, policies and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Cross-trained and backed up other customer service managers.

Education

Bachelor of Commerce - Marketing & Management

Curtin University
Perth, WA
11.2023

Skills

Application of discipline knowledge, principles and concepts pertaining to:

  • Managing organisational change
  • Entrepreneurship
  • Organisational behaviour
  • Human resources management
  • Business ethics
  • Markets and legal frameworks
  • Strategic management
  • International management
  • Sustainable business development
  • Digital marketing strategy
  • Services marketing
  • Marketing intelligence
  • Marketing across borders
  • Managing social media platforms
  • Retailing and e-commerce
  • Consumer behaviour
  • Corporate marketing

Certification

Certificate 3 in Business, IVET Institute - Feb 2019 to Nov 2020

Hobbies

• Sports - participating in team-oriented sports like football/soccer and cricket in my adolescence has not only enabled me to indulge in leisure in my personal life but has also strengthened my interpersonal skills, lending well to a highly collaborative and team-oriented professional life.


• Music - as an introspective song-writer on the side, I spend a lot of time reflecting upon myself through a personal and professional lens which not only enables me to portray a compelling self-portrait through music, but also allows me to clearly identify my strengths, weaknesses and the opportunities for further personal and professional development that lie in my weaknesses. 

References

Woolworths South Fremantle

Current Employer

(08) 9435 2603 

Timeline

Fresh Service Team Member

Woolworths
03.2021 - Current

Bachelor of Commerce - Marketing & Management

Curtin University

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Sherwyn D’Souza