Summary
Overview
Work History
Education
Skills
Extra Information
References
Timeline
Generic

Sheryl Berrell

Capalabl,Qld

Summary

As an office administrative professional, I bring a decade of experience marked by versatile skills in Microsoft Office, email management, and various analytics tools, my role at Princess Alexandra Hospital showcases strong organizational and communication skills, and my ability to collaborate in team environments. I have direct customer interaction and a proactive, "can-do" approach underscores my commitment to efficiency and effectiveness. My continuous learning mindset, demonstrated through training courses and self learning, aligns with the evolving demands of the profession, making me a valuable asset for any organisation.

Overview

5
5
years of professional experience

Work History

Administrations Officer / Referral Coordinator

Princess Alexandra Hospital
08.2006 - 04.2010
  • An exciting 8 hour day of juggling the phone, referrals, computer work etc
  • Duties and Responsibilities – Referral Coordinator
  • Liaise with Acting Head Nurse (Helen McTavish) regarding waiting list management
  • Use software programs – HBCIS and OSIM
  • I was able and excited to learn the waiting list referral position
  • Enter referral data quickly and accurately onto waiting list
  • Monitor and maintain waiting list for double ups
  • Remove patients from waiting list
  • Post triage of referral, update category and notes
  • I gained two years experience in this role
  • Answering incoming calls, monitored emails and responded with appropriate answer
  • Liaise with other areas in and outside the hospital – Carps, Interpreter Services, Medicare, Transport Service
  • Update patient details accurately
  • We worked in a team environment with other administration staff, nursing staff and doctors
  • Print and send patients appointments out via mail
  • Cancelling patients and entire clinic appointments
  • Book new and recall appointments
  • Cancel/reschedule/shuffle appointments or clinic
  • Fax referral to other hospitals
  • Microsoft Word: Statics and analysis reports

Administrations Officer / Referral Coordinator

Princess Alexandra Hospital
08.2006 - 04.2010
  • Duties and Responsibilities – Front Desk 1 Year in this position
  • We worked in a team environment with other administration staff, nursing staff and doctors
  • Use software programs – HBCIS and OSIM
  • Answering incoming calls, making relevant outgoing calls
  • Check patients in and out
  • Liaise with other areas in and outside the hospital – Carps, Interpreter Services, Medicare, Transport Service
  • Update patient details accurately - HBCIS
  • Trained new staff members
  • Opened and disturbed mail
  • Print and send patients appointments out in the mail
  • Cancelling patients and clinic appointments
  • Made return appointments
  • Direct patients to plaster technician
  • Book interpreter and patient transport
  • Register a patient
  • Admit, discharge and transfer
  • Make recall appointments
  • Cancel/reschedule/shuffle appointments or clinic
  • Fax referral to other hospitals
  • Request charts
  • Track patient movement
  • Print labels/reports
  • Check patient history
  • Check for medical alert
  • Run interference for nurses and doctors
  • Training courses – Publisher, PowerPoint and self defence
  • Short course in counselling: How to Help Your Fellow Team Mates

Administrative Relief Staff

Princess Alexandra Hospital - Relief Pool Department
03.2006 - 08.2006
  • Duties and Responsibilities – Ward or Outpatients
  • Gained skills in using in house software – HBCIS and OSIM
  • I was able to adapt to different environments each day while still being organised and effective
  • Chart preparation
  • Collect and update patient details accurately
  • Enter data fast and correctly
  • Admit, discharge and transfer patients
  • Request charts
  • Learn how to file patient information sheet into chart with proper procedures
  • Print labels and reports
  • Confirm appointments
  • Excellent communication skills makes it easy to move from place to place
  • Track patient movement
  • Check patients in and out
  • Answering incoming calls
  • Be empathic with patients and family
  • Cancel/reschedule/shuffle appointments or clinic
  • Cancelling patients and clinic appointments
  • Opened and disturbed mail
  • Trained new staff members
  • Book interpreter and patient transport
  • Check patient history
  • Check for medical alert
  • Deliver chart to specified clinic
  • Print off labels for charts
  • Transfer calls

Administrative Officer

Amart Furniture
01.2005 - 03.2006
  • When working at Super Amart the computer program they used was an in-house program
  • I learn then used this program with skill and confidence.
  • Liaison with customers and staff
  • Processing customer payments – cash and eftos
  • Producing invoices and finance
  • Updating customer details
  • Printing end of day cash sale report
  • Printing end of day sales
  • Updating end of day sales in data base
  • Counting cash and recording
  • Dealing with manufacturers
  • Incoming calls
  • Warranty claim/returns/damages
  • Pickup items
  • Returns

Education

Certificate III in Office Administration -

Wide Bay Institute of TAFE

Certificate III in Information Technology -

Wide Bay Institute of TAFE

Skills

  • Word
  • Excel
  • Google Drive: Doc/Sheets
  • Gmail/hotmail/protonme
  • ChatGPT
  • Canva
  • Plus more
  • Mature, dependable, reliable and honest work ethic
  • Good organisational skills and time management
  • Highly developed written and verbal skills with staff and public
  • Like to work in a team environment
  • Patient, polite and helpful manner
  • Quick learner and have a strong belief in training
  • I do not give up – I have a can do approach

Extra Information

12/02/64, Current licence holder and car

References

  • Mathew Speers, Manager, 0402 596 521
  • Julie Johnson, Personal, 0409218715

Timeline

Administrations Officer / Referral Coordinator

Princess Alexandra Hospital
08.2006 - 04.2010

Administrations Officer / Referral Coordinator

Princess Alexandra Hospital
08.2006 - 04.2010

Administrative Relief Staff

Princess Alexandra Hospital - Relief Pool Department
03.2006 - 08.2006

Administrative Officer

Amart Furniture
01.2005 - 03.2006

Certificate III in Office Administration -

Wide Bay Institute of TAFE

Certificate III in Information Technology -

Wide Bay Institute of TAFE

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Sheryl Berrell