Sheryl-lee Barnes-Parsons
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I have had experience living in a remote environment, have multiple certification in different areas and willing to expand and learn more.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Voyages Ayers Rock Resort
05.2023 - Current
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Senior Retail Assistant
Voyages Ayers Rock Resort
12.2022 - 05.2023
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Mentored new employees, ensuring a smooth onboarding process and fostering a positive work environment.
- Developed strong rapport with customers by understanding their needs and preferences.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Gallery Assistant
Voyages Ayers Rock Resort
08.2022 - 12.2022
- Tracked gallery artwork and recorded sold and removed items to maintain accurate physical and financial inventory.
- Contributed to a welcoming environment for guests by maintaining clean and organized gallery spaces.
- Streamlined daily operations by managing front desk tasks such as answering phones and emails, scheduling appointments, and greeting visitors.
- Enhanced visitor experience by providing knowledgeable and friendly assistance during gallery tours and events.
Customer Service Attendant
Sydney Trains
11.2020 - 08.2022
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Providing safe train operation.
Food and Beverage Attendant/Trainee
Ayers Rock Resort
05.2019 - 04.2020
- Maintained stock levels of cups, lids, straws and condiments throughout shift
- Trained new staff members on company policies and procedures
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
- Assisted wait staff with timely food delivery and guest requests
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Retail Assistant/Delivery Driver
Domino's Pizza
04.2018 - 04.2019
- Prepared raw materials for cooking by cutting vegetables and preparing dough
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage
- Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage
- Created specialty pizzas to diversify menu and promote restaurant
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments
- Completed training to learn additional techniques for making new and seasonal items.
Retail Assistant
Wayne's World Discount Variety Store
02.2016 - 01.2017
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Approached browsing customers to initiate conversations to determine buying preferences
- Folded and arranged merchandise in attractive displays to drive sales
- Assisted customers with prompt and polite support in-person and via telephone.
Education
High School Diploma -
Kingaroy State High School
Kingaroy, QLD11.2018
Skills
- Complaint resolution
- Good listening skills
- Creative problem solving
- Responsible
- Computer skills
- Hard Working
- Punctual
- Team Player
Certification
- Security License / Certificate II in Security Operations
- Certificate III in Hospitality
- Certificate II in Active Volunteering
- Certificate I & II in Skills for Work and Vocational Pathway
- Certificate II in Hairdressing
- Certificate II in Workplace Practices
- Snake Catching Certificate
Timeline
Security Officer
Voyages Ayers Rock Resort
05.2023 - Current
Senior Retail Assistant
Voyages Ayers Rock Resort
12.2022 - 05.2023
Gallery Assistant
Voyages Ayers Rock Resort
08.2022 - 12.2022
Customer Service Attendant
Sydney Trains
11.2020 - 08.2022
Food and Beverage Attendant/Trainee
Ayers Rock Resort
05.2019 - 04.2020
Retail Assistant/Delivery Driver
Domino's Pizza
04.2018 - 04.2019
Retail Assistant
Wayne's World Discount Variety Store
02.2016 - 01.2017
High School Diploma -
Kingaroy State High School
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