Summary
Overview
Work History
Skills
Licences
Accreditations
Hobbies and Interests
referees
Timeline
Generic

Sheryl Morgan

Portarlington,Australia

Summary

I am a competent, reliable and responsible person with many successful years of customer service experience across various industries, demonstrated through my previous employment history and first-hand interactions in my current role at TYD Automotive Services. I strive to deliver exceptional service and prioritise customer satisfaction. With a strong track record of building positive relationships and common sense approach to resolving issues, I am confident in my ability to contribute to any organisation I may work for.

Overview

10
10
years of professional experience

Work History

Receptionist/Office Manager

TYD Automotive Services
04.2017 - Current
  • Manage all enquiries to the business which includes identifying and assessing the urgency and needs of each enquiry
  • Manage all diaries and bookings
  • Process customer accounts, keep records of customer interactions, and file documents
  • Development, implementation and maintenance of policies and procedures
  • Controlling the purchase and supply of parts, manage and monitor stock control
  • Develop and maintain positive and direct relationships with key business contacts, clients and liaise with third party contractors
  • Preparing and advising customer quotes
  • Banking/reconciliation
  • Maintain all legal requirements for example roadworthy register and audits

Receptionist/Customer Service Officer

Bellarine Bayside Holiday Park
08.2015 - 04.2017
  • Greeting and handling all reception enquiries and directing them to relevant parties
  • Receipting of payments, deposits etc., as required
  • Process accommodation bookings, transfers and enquiries
  • Provide and maintain an efficient and courteous telephone manner
  • Provide general clerical skills as directed including, word processing, photocopying, typing and filing
  • Undertake multiple tasks and prioritise and action on the basis of importance and urgency
  • Liaise and provide prompt and courteous service to staff, patrons, suppliers, contractors, Government Departments and other agencies as required
  • Ensure that Occupational Health and Safety Policies and Anti Discriminative Policies are complied with

Cashier/Delivery Driver

Barwon Valley Smallgoods
08.2015 - 04.2017

Assistant Manager

Port Butchers
10.2014 - 08.2015
  • Company Overview: (formerly Portarlington Country Butchers)
  • Provide friendly and efficient customer service to ensure return custom
  • Ensure the smooth day to day running of a busy butcher shop including:
  • Point of sale operations, accurate cash handling and processing of EFTPOS transactions
  • Banking & daily till reconciliation
  • Staff roster
  • Presentation of display cabinets
  • Ordering
  • Cooking of small goods and record keeping in line with strict Prime Safe protocol
  • All paperwork as per Prime Safe requirements
  • Attend to and solve any problems that may arise within the day to day running of the shop
  • Strict compliance with health and hygiene regulations
  • (formerly Portarlington Country Butchers)

Skills

  • Excellent written & verbal communication skills with the ability to correctly interpret messages & respond appropriately
  • Proven ability to plan, prioritise, and manage busy and competing schedules while providing quality service
  • Flexible, adaptable and value greatly the importance of team work and harmony within the workplace
  • Xero, MYOB experience
  • Microsoft Office Suite
  • POS & Inventory software

Licences

  • Current Victorian Driver Licence
  • Medium Rigid Truck Licence


Accreditations

  • Current Working with Children Check
  • Construction Induction White Card

Hobbies and Interests

  • Enjoying family and friends
  • Breeding and showing horses/pleasure riding
  • Growing Fuchsias
  • Sewing and exploring new craft ideas

referees

Andrew Beeston

Bellarine Country Butchers

Ph: 0401 445 117


Kim Howes

Bellarine Peninsula Thoroughbred

Agistment Park

Ph: 0428 506 196

Timeline

Receptionist/Office Manager

TYD Automotive Services
04.2017 - Current

Receptionist/Customer Service Officer

Bellarine Bayside Holiday Park
08.2015 - 04.2017

Cashier/Delivery Driver

Barwon Valley Smallgoods
08.2015 - 04.2017

Assistant Manager

Port Butchers
10.2014 - 08.2015

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Sheryl Morgan