Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sheryll Brown

Sheryll Brown

Collingwood Park,QLD

Summary

Diligent Job Title skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Steadfast Job Title employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Detainee Service Officer

Serco Immigration Services
01.2011 - Current
  • Collaborated with cross-functional teams to develop and implement service improvement initiatives.
  • Provided exceptional customer support, leading to increased client retention and loyalty. I work in a volatile environment most days.
  • Conducted regular training sessions for staff development and skills enhancement.
  • Developed and maintained strong relationships with key clients, fostering long-term partnerships.
  • Analyzed customer feedback to identify areas for improvement and implemented necessary changes.

Customer Service Representative

Toll Ipec
08.2008 - 12.2011
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Longbay College
Auckland New Zealand

Skills

  • Troubleshooting
  • Multitasking Abilities
  • Supervision and leadership
  • Analytical and Critical Thinking

Certification

I hold a certificate 4 in Community services. I hold a current Blue card, AFP check, CPR and First- Aid.

Timeline

Detainee Service Officer

Serco Immigration Services
01.2011 - Current

Customer Service Representative

Toll Ipec
08.2008 - 12.2011

Longbay College
Sheryll Brown