Summary
Overview
Work History
Education
Skills
Timeline
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Sheryl Rose Vender

16A Ullapool Road,WA

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Commercial Sales Consultant

Jape Furnishing Superstore
11.2019 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Internet Technical Support Representative

Sykes Asia
06.2017 - 08.2018
  • Increased customer satisfaction by providing timely and accurate technical support for internet-related issues.
  • Resolved complex connectivity problems through thorough troubleshooting and effective communication with customers.
  • Streamlined the support process by creating clear and concise documentation of common issues and resolutions.
  • Ensured a high level of customer satisfaction with prompt resolution of software, hardware, and network problems.
  • Developed strong relationships with clients by consistently exceeding expectations in technical knowledge and problem-solving abilities.
  • Boosted first-contact resolution rates through skillful assessment of client needs and identification of appropriate solutions.
  • Maintained up-to-date knowledge of industry trends, technologies, and best practices to provide accurate information to customers.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Reduced repeat calls by effectively educating customers on self-help resources available online or via phone system prompts.
  • Assisted in new product rollouts by testing functionality, identifying potential issues, and providing feedback for improvement before release to customers.
  • Utilized advanced problem-solving techniques to identify root causes behind recurring technical concerns, ultimately leading to long-term resolutions benefiting both the company and its clients.
  • Actively participated in ongoing training and certification programs to maintain a high level of expertise in the ever-evolving field of internet technology support.
  • Demonstrated adaptability by supporting customers with various levels of technical proficiency, tailoring explanations and instructions accordingly without sacrificing accuracy or effectiveness.
  • Maintained record of updates and applied fixes for online assets.
  • Monitored regulatory compliance with industry standards and legal guidelines.
  • Reviewed user feedback and customer support tickets to identify pain points within public user base.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Diagnosed and executed resolution for network and server issues.
  • Monitored network hardware operations to evaluate proper configuration.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Set up hardware and software in optimal configurations to meet network performance requirements.

Microsoft Technical Support Representative

Covergys Cebu Philippines
11.2014 - 01.2017
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Assisted in development of system security protocols.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Developed and implemented preventive maintenance procedures.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Researched and identified solutions to technical problems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone.
  • Identified potential sales and cross-selling opportunities.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Monitored systems in operation and quickly troubleshot errors.
  • Translated complex technical issues into digestible language for non-technical users.
  • Managed high levels of call flow and responded to computer software technical support needs.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.
  • Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
  • Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Implemented feedback from customers to improve overall quality of support services provided by the team.

Education

Bachelor of Science - Business Administration

University Of Cebu- Banilad Campus
Banilad, Cebu Philippines
10.2014

Skills

  • Critical Thinking
  • Clerical Support
  • Organization and Time Management
  • Social Perceptiveness
  • Good Telephone Etiquette
  • Data Entry
  • Relationship Building
  • Decision-Making
  • Time Management
  • Interpersonal Communication
  • Attention to Detail
  • Multitasking Abilities
  • Organizational Skills
  • Dependable and Responsible
  • Microsoft Word
  • Excel
  • Outlook
  • Powerpoint
  • Excellent Communication
  • Research
  • Troubleshooting

Timeline

Commercial Sales Consultant

Jape Furnishing Superstore
11.2019 - Current

Internet Technical Support Representative

Sykes Asia
06.2017 - 08.2018

Microsoft Technical Support Representative

Covergys Cebu Philippines
11.2014 - 01.2017

Bachelor of Science - Business Administration

University Of Cebu- Banilad Campus

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Sheryl Rose Vender