Summary
Overview
Work History
Education
Skills
Referencedate
Referencemessage
References
Timeline
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SHERYN HEILBRONN

Bundaberg,QLD

Summary

I am a hard working individual seeking employment that allows me to grow professionally, while being able to utilise my skills for the betterment of the organisation with the best use of my dedication, determination and resourcefulness. I have a very strong work ethic and I am a quick learner. With having a high amount of experience in the retail sector I am a valuable asset to any company an am able to broaden my customer service to adapt to a variety of working environments. I take pride in my work and strive for the best outcome for my employer and where necessary clients. My customer service experience is primarily in retail as I am able to learn any skills and requirements in a short period of time. I have consistently shown time management skills through working two jobs on two separate occasions and maintaining high standards of work at both. I would ideally like to secure a position which has longevity and with an organisation I can build a career within. I appreciate the need to meet company targets and will work with you to ensure they are met. I am well presented, bubbly and confident working both independently and as part of a team. I hope that my skills and experience are something that you will find of use.

Overview

14
14
years of professional experience

Work History

Supervisor

Rebel Sport Bundaberg
08.2021 - 10.2024
  • Assisting customers in footwear & providing product information
  • Organising the shop & presentation
  • Maintaining cleanliness of displays
  • Replenishing of stock
  • End of day procedures
  • EFT
  • Maintaining high quality products/produce
  • Managing shifts
  • Customer orders & stock requests.

Store Manager

Rockwear
10.2023 - 08.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.

Shop Assistant

Beemart Enterprises, Fruit & Veg - Bundaberg
03.2012 - 01.2021
  • Cleaned and organized the store
  • Identified potential shoplifters and alerted management
  • Opening and closing procedures, including counting the contents of the cash
  • Welcomed customers and helped them locate items
  • Resolved all customer complaints in a professional manner
  • Consistently treated all employees and customers with respect
  • Refilled and rotated items on shelves to maintain well-stocked inventory
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills
  • Unloaded customer bags into cars
  • Processed credit cards, checks, gift cards and coupons.

Retail Assistant

Factorie - Bundaberg
05.2013 - 10.2013
  • Operated cash register transactions with 100% accuracy
  • Stocked merchandise according to layouts
  • Cleaned and organised the store
  • Alerted customers to upcoming sales events and promotions
  • Used time efficiently when not serving customers
  • Eg: folding clothes and cleaning out fitting rooms
  • Followed merchandising guidelines to present visually appealing displays
  • Cultivated a customer-focused shopping environment
  • Answered telephone calls in an appropriate manner.

Sales assistant

Freelance shoes – Top Ryde, Sydney
03.2011 - 10.2011
  • Greeted customers in a timely fashion while quickly determining their needs
  • Recommended merchandise to customers based on their needs and preferences
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Responded to customer questions and requests in a prompt and efficient manner
  • Contacted other store locations to determine merchandise availability
  • Engaged with customers in a sincere and friendly manner
  • Completed all cleaning, stocking and organising tasks in assigned sales area
  • Prioritised helping customers over completing other routine tasks in the store
  • Built relationships with customers to increase likelihood of repeat business
  • Determined financial goals and in-season projections
  • Assisted customers with preference options, such as style, colour, detail and sizing
  • Performed opening and closing of store by myself, as well as being granted access to the store key.

Education

RSA Certificate -

RSG Certificate -

Certificate I & II in Retail -

Bundaberg State High School
01.2008

Skills

  • Customer service
  • POS knowledge
  • Cash handling/ EFTPOS
  • Dispute resolution
  • Visual Merchandising and store displays
  • OH&S
  • Bank reconciliations
  • Polite phone manner
  • Opening and closing procedures

Referencedate

10/25/2013

Referencemessage

To Whom It May Concern, Sheryn Heilbronn has been employed at Beemart Enterprises for the past 19 months. In this time Sheryn has been an absolute pleasure to have in the work place, showing a great deal of enthusiasm in her work, also being extremely reliable and trustworthy, whilst getting along with all co-workers. Sheryn has done a wide range of jobs including registers, cash handling, EFT, stocking shelves and cleaning duties. I would highly recommend Sheryn for any position she may wish to take up in the near future, wishing her all the best. Please don’t hesitate to give myself a call if you require any further information. Kind regards Sonya Beeston Manager/ Beemart ENT.

References

  • Dylan Gibbens, Rebel sport, Bundaberg, QLD, 0400068178
  • Sonya Beeston, Beemart Enterprises, 17 Maryborough Street, Bundaberg, QLD, 4670, 0428553203
  • Kate Bartholdt, Factorie – Manager, Bundaberg, QLD, 0432 731 575

Timeline

Store Manager

Rockwear
10.2023 - 08.2024

Supervisor

Rebel Sport Bundaberg
08.2021 - 10.2024

Retail Assistant

Factorie - Bundaberg
05.2013 - 10.2013

Shop Assistant

Beemart Enterprises, Fruit & Veg - Bundaberg
03.2012 - 01.2021

Sales assistant

Freelance shoes – Top Ryde, Sydney
03.2011 - 10.2011

RSA Certificate -

RSG Certificate -

Certificate I & II in Retail -

Bundaberg State High School

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