Shetu Patel
Brisbane,QLD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated industry of sugar and confectionery product manufacturing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Assistant Business Development Manager
SRS QLD PTY LTD
Springfield, QLD
02.2022 - Current
- Improved website visibility through development and implementation of SEO strategies.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Wrote and distributed press releases to increase brand visibility.
- Continually maintained and improved company's reputation and positive image in markets served.
- Optimized email campaigns to increase open and click-through rates.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills
- Captured new customers by optimizing business strategies and launching products to diversify offerings
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral
- Created and managed social media campaigns to increase brand engagement
- Improved website visibility through development and implementation of SEO strategies
- Developed creative presentations, trend reports, kitted assets, and product data sheets
Volunteer
BAPS Shri Swaminarayan Hindu Mandir
Brisbane, QLD
02.2020 - Current
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Educated young people about strategies for driving discussions and promoting social changes.
- Led group discussions and activities to meet different community needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Maintained clean facilities to better serve program needs.
- Developed and maintained relationships with community organizations and agencies.
- Gathered opinions and support from grass-roots supporters to solidify group position
- Educated young people about strategies for driving discussions and promoting social changes
- Maintained clean, neat, and operational facilities to serve program needs
- Kept case files updated, accurate and aligned with requirements
- Supported clients through development of new life skills, obtaining resources and transitioning back to society
Client Service Representative
Shree Ram Family Trust
Brisbane, QLD
04.2021 - 12.2021
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained and managed customer files and databases.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs
- Cross-trained and backed up other customer service managers
- Utilized active listening skills to identify customer needs and provide appropriate solutions
- Developed and updated databases to handle customer data
Education
Master of Professional Studies - Professional Development
10.2023
MBA - Master of Business Information Systems
05.2022
Skills
- Customer Loyalty
- Link Building
- Product Lifecycle Management
- Revenue Growth
- Contact Management Systems
- Corporate Communications
- Operational Efficiency
- Customer Buying Habits
- Reputation Management
- Staff Management
- Product development
- Planning and Coordination
- Budgeting and Allocation
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Hindi
Full Professional
English
Professional Working
Gujarati
Native or Bilingual
Timeline
Assistant Business Development Manager - SRS QLD PTY LTD
02.2022 - Current
Client Service Representative - Shree Ram Family Trust
04.2021 - 12.2021
Volunteer - BAPS Shri Swaminarayan Hindu Mandir
02.2020 - Current
ECA - Master of Professional Studies, Professional Development
Torrens University Australia - MBA, Master of Business Information Systems
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