Sheue Yan (Jessica) Kua

• Maintained a clean and organized café environment, adhering to health and safety regulations.
• Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
• Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
• Created an upbeat, joyful, and welcoming work environment to ensure synergy between colleagues.
• Ensured stock/supply room remained organised

(Was let go of due to Covid)

• Handled customer inquiries, complaints, and returns professionally
• Increased sales by creating a welcoming environment and building strong customer relationships
• Provided excellent customer experience
• Helped customers locate products and checked store system for merchandise at other sites.

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Ability to adapt and work under pressure
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.