SHEVAUN VAN-HOFF
Belgravia Leisure
Bundoora,Victoria
Work Preference
Desired Job Title
Contact Center RepresentativeCustomer Service OfficerAquatic Guest Experience Officer
Work Type
Part TimeFull Time
Minimum Desired Compensation
$45000/yr
1
Certification
6
years of professional experience
Customer-focused Retail professional with experience in point-of-sale operations and a background in Marketing. Currently a Pool Lifeguard since 2021, leveraging strong interpersonal skills to enhance customer engagement. Seeking to contribute dedication and reliability to drive exceptional shopping experiences.
Work History
MARKETING INTERN
4 Months- Curated social media content and managed accounts, resulting in increased community engagement and enhanced brand awareness.
- Responded to social media requests and inquiries, ensuring high level of digital customer service and satisfaction.
- Responded to phone bookings and community requests for reservations with a professional and courteous manner.
- Managed multiple tasks in fast-paced environment, adapting to customer needs to ensure seamless service delivery.
Customer/ Retail Assistant(1 year)
1 Year 3 Months- Managed daily administrative tasks including accurate data entry, record maintenance, and documentation signing to support smooth operations.
- Handling Payments Accurately.
- Maintain high attention to detail in pricing, shelving, and receiving product deliveries to ensure operational efficiency.
- Maintained attention to detail in pricing, shelving, and receiving product deliveries, contributing to operational efficiency.
- Processed customer payments with precision at the point of sale.
POOL LIFEGUARD / PARTY HOST(Part time 5years)
5 Years 6 Months- Executed party host duties, engaging children in activities that fostered enjoyment and ensured parent trust.
- Responded promptly to any accidents or incidents occurring within the facility's vicinity.
- Recognized potential hazardous situations and took appropriate action to ensure patron safety.
- Conducted party host duties, effectively working with children to keep them engaged while maintaining parent confidence.
- Handled emergency situations with urgency and composure. quickly and efficiently while remaining calm under pressure.
- Maintained cleanliness of pool deck areas, restrooms, showers, locker rooms.
- Ensured cleanliness of pool deck areas, restrooms, showers, and locker rooms to promote a safe and welcoming environment.
- Documented incidents and injuries and submitted report to supervisor at the end of shift.
Education
CERTIFICATE 4 - OHS in OHS
DIPLOMA - SOCIAL MEDIA MARKETING
BACHELOR OF DESIGN - Desig
Skills
Written communication
Familiarity with ChatGpt and AI
Positive attitude
Positive demeanor
Conflict Resolution
Social media management
Patience and empathy
A can-do Attitude
Team Player
Energetic and always helpful
Energetic support
First aid and CPR
Point of Sale (POS) familiarity
Social media expertise
Certification
- Certificate 4 OHS
- Current CPR Certificate
- Current First Aid (Level 2)
- Current Working with Children Check
- Current Police check
Personal Information
Title: Marketing Graduate
Work History
07-2025
Education
01/2021,11/2022,11/2025
Gen aquatic Club Championship
14 Year Old Female Runner Up
Timeline
Customer/ Retail Assistant(1 year)
Spicy 'N Tasty
07.2025 - CurrentRead More
MARKETING INTERN
Quinlan Consulting
06.2023 - 10.2023Read More
POOL LIFEGUARD / PARTY HOST(Part time 5years)
Belgravia Leisure
04.2021 - CurrentRead More
Swinburne University
BACHELOR OF DESIGN from Desig
Read More
Swinburne University of Technology
DIPLOMA from SOCIAL MEDIA MARKETING
Read More
Swinburne University
CERTIFICATE 4 from OHS in OHS
Read More