Sheyla De Almeida
BONDI JUNCTION,NSW
Summary
A motivated professional seeking a position in Administrative Services in a challenging environment. I have over three years of experience in Administrative and Customer Services in Australia. I'm in a career transition after working in the Law field. Im a proactive and positive-minded problem solver with the ability to efficiently plan and manage multiple assignments to meet tight deadlines. I'm looking for an opportunity where I can associate all my experiences and skills with the company growth, and keep learning and developing my career in Administration and Law. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
CCB
08.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Control and update invoices
- Management of parts and components for production
- Support Sales Team
Traffic Controller
Masters Management Subcontractor Sydney Water
02.2020 - 06.2021
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
Administrative Assistant
KM ONE Subcontractor NBN Co
07.2018 - 01.2020
- Managing all employees' recruitment and induction process
- Update files and electronic database
- Responsible for all contracts management (Subcontractors, Insurance claims, and brokers)
- Arrange control of all Vehicles and machines insurance, hiring, and inspections
- Proceed all subcontractor's payroll in Myob Program
- Upload, fill, and analyze all forms and documents with main Contractors, Lendlease, Downer, Visionstream, and QC
Customer Services Coordinator
Dynamic Supplies Pty Ltd. (Distribution Company)
03.2017 - 06.2018
- Respond promptly to sales inquiries and concerns by phone, electronically, or in person
- Handle and sort customer complaints, ensure customer service satisfaction and good client relationships
- Process orders, forms, applications, and requests, proceed with invoices (Navision System)
- Participate in sales events and ensure all other companies and customers are aware of programs and promotions
- Arrange logistic delivery and contact warehouses in case of any change instructions along the sales process
Legal Advisor
Walter Aroca Silvestre Associates (Law Office)
01.2013 - 06.2015
- Working as legal advisor in civil law, contracts, intellectual property, regulatory and society law, labor law
Solicitor
Companhia Usina Tecpar (Vale S.A Group)
05.2012 - 08.2013
- Contracts drafting
- Intellectual property and labor law consulting
- Part of new Technology Commission organizing presentations, meetings, and lectures
- Preparing infringement notice letters and technical reports
- Assistance in Compliance
- Regulatory and Society Law
- Coordinate and Support external legal advisors and attorneys nationally and internationally
- Analysis and support to provide documents and approval of Statement of Claim
- Control and management of all processes in court
Solicitor
Cruzeiro Newmarc Inlellectual Property
09.2007 - 05.2012
- Contracts drafting ( technology transfer, copyright, trademark agreement use and concession, patent exploitation, know-how, software license and cessions of rights use of trademarks, patents and copyright)
- Administrative defense and register in regulatory agencies
- Meetings for strategy protection
- Prepare infringement notice letters and technical reports
- Coordinating assistantes
Legal Assistant
Abril S.A (Publishing Company And Eletronic Media)
07.2004 - 08.2007
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with the court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Control all due dates related to an administrative process
- Support Intellectual Property and Consumer Rights Law Consulting preparing infringement notice letters, Statements of Claim, and technical report
- Due Diligence control in contracts and consumer rights
- Assist management with presentations and lectures
Administrative Assistant
IBCCRIM - Brazilian Institute Of Criminal Law
04.2000 - 08.2001
- Assistance in research of legal literature and jurisprudence
Education
Diploma - Marketing
Australis Institute
Sydney01.2019
MBA - Contracts Law
Catholic University
Sao Paulo 01.2012
J.D. - Law
FMU
Sao Paulo01.2008
Skills
- Fluent in Portuguese, English, and Spanish
- Advanced Microsoft Office Package - Windows, Word, Excel, PowerPoint, Outlook
- Key Strengths High performing, high attention to detail, and problem-solving
- Excellent customer service to internal and external stakeholders
- Ability to work in a fast-paced environment and under pressure
- Exceptional interpersonal skills
- Excellent communication and negotiation skills
- Professional and ethical
Australian Citizen
Australian Citizen
Timeline
Customer Service Representative
CCB
08.2022 - 05.2023
Traffic Controller
Masters Management Subcontractor Sydney Water
02.2020 - 06.2021
Administrative Assistant
KM ONE Subcontractor NBN Co
07.2018 - 01.2020
Customer Services Coordinator
Dynamic Supplies Pty Ltd. (Distribution Company)
03.2017 - 06.2018
Legal Advisor
Walter Aroca Silvestre Associates (Law Office)
01.2013 - 06.2015
Solicitor
Companhia Usina Tecpar (Vale S.A Group)
05.2012 - 08.2013
Solicitor
Cruzeiro Newmarc Inlellectual Property
09.2007 - 05.2012
Legal Assistant
Abril S.A (Publishing Company And Eletronic Media)
07.2004 - 08.2007
Administrative Assistant
IBCCRIM - Brazilian Institute Of Criminal Law
04.2000 - 08.2001
Diploma - Marketing
Australis Institute
MBA - Contracts Law
Catholic University
J.D. - Law
FMU
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