Sheza Faisal
Endeavour Hills,VIC
Summary
Motivated and dedicated customer service representative with a commitment to ensuring customer satisfaction and driving company success. Proven ability to build strong relationships with clients and consistently exceed sales targets. Recognized for reliability, strong work ethic, exceptional time management, and prioritization skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level marketing position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Volunteer
Thomas Mitchel Primary School
01.2024 - Current
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
Social Media Content Creator
Sheza'slittlejourney
02.2023 - Current
- Produced original, creative content for promotional advertisements and marketing materials.
- Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
- Promoted and marketed works through social media platforms.
- Developed in-depth understanding of digital and mobile marketing practices and media.
Marketing Assistant
Woodland Global
10.2020 - 01.2023
- In charge of company Facebook and Instagram account
- Communicated with teams in Pakistan to create company logos, designs, and graphics
- Created engaging content for Pinterest, Facebook, and Instagram
- Managed and directed the shooting of the video and the editing process
- Developed advertising and email campaigns
- Create new marketing strategies to meet needs, drive competitive growth, and improve the bottom line
- Administrative tasks such as making and receiving phone calls, handling client accounts and data entry.
Receptionist
Ikonic Brows N Lashes
09.2016 - 06.2019
- Provided excellent customer service by answering and directing all incoming calls in a professional and courteous manner
- Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
- Book and confirm appointments via phone and email
- Process transactions (cash and credit cards) and issue receipts
- Welcome walk-ins, answer questions about services and schedule appointments based on availability
- Inform clients about new services and discounts
- Update client records with contact and billing details, appointments and services offered
- Manage our call center
- Maintain a tidy reception area
- Order business cards, brochures, and stationery as needed.
Service Station Attendant
United Petroleum
08.2015 - 09.2016
- Clean parking areas, offices, restrooms, and equipment, and remove trash
- Collect cash payments from customers and make change, or charge purchases to customers' credit cards and provide customers with receipts
- Order stock, and price and shelve incoming goods
- Sell prepared food, groceries, and related items
- Prepare daily reports of fuel, oil, and accessory sales.
Education
Certificate IV In Interior Designing -
Holmesglen Institute
Chadstone, VIC06.2018
Certificate III In English Education -
North Metropolitan TAFE
Joondalup, WA08.2013
Completed A Level majors in Business Economics -
Beacon House School
06.2012
Skills
- Creativity
- Interpersonal Skills
- Critical Thinking
- Problem Solving
- Public Speaking
- Customer Service Skills
- Teamwork Skills
- Communication
- Collaboration
- Accounting
- Active Listening
- Adaptability
- Negotiation
- Conflict Resolution
References
Hamza Touseef, Manager at United Petroleum Hallam, 0448 341 672, humzatouseef@hotmail.com
Timeline
Volunteer
Thomas Mitchel Primary School
01.2024 - Current
Social Media Content Creator
Sheza'slittlejourney
02.2023 - Current
Marketing Assistant
Woodland Global
10.2020 - 01.2023
Receptionist
Ikonic Brows N Lashes
09.2016 - 06.2019
Service Station Attendant
United Petroleum
08.2015 - 09.2016
Certificate IV In Interior Designing -
Holmesglen Institute
Certificate III In English Education -
North Metropolitan TAFE
Completed A Level majors in Business Economics -
Beacon House School
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