SHEZAAN GAIBEE
Mumbai
Summary
Banking professional with a strong technical foundation in mechanical engineering and hands-on experience in digital banking operations (UPI, IMPS, BBPS). Organized, quick to learn, and dependable, I apply analytical and problem-solving skills to deliver efficient banking solutions and support team goals in a dynamic environment.
Overview
10
10
years of professional experience
Work History
Banking Operations Junior Assistant Executive – EDP Department
Bombay Mercantile Co-operative Bank
03.2024 - Current
- Digital Banking Operations Management - -
- End-to-end oversight for UPI, IMPS & BBPS
- Managing NPCI portal operations (file downloads, status tracking, followups)
- General Ledger (GL) noting, authorization, and balancing
- Email correspondence, documentation, and management reporting
- Branch coordination for discrepancy resolution and pending entries
- Fraud/incorrect transaction chargeback handling
- BBPS Operations
- Wallet Refill Management: Processing bulk wallet reloads requests, validating refill success rates
- Reconciliation: Daily BBPS transaction reconciliation, discrepancy resolution with billers/branches
- Transaction Management: Reversal of unsettled BBPS transactions, coordinating with branches for pending entries
- IMPS Operations
- File Management: Downloading CBS IMPS files from NPCI portal, mailing processed files to Switch Team
- Transaction Resolution: Reversal of unsettled/declined transactions, action on timeout transactions, fraud/wrong credit chargebacks
- Service Management: IMPS PIN generation, backend glitch resolution via Switch Team, application issue troubleshooting
- Settlement & GL: Drafting IMPS settlement sheets, IMPS-specific GL noting and balancing.
- UPI Operations
- File & Portal Management: Downloading UPI files via NPCI portal, action on credit adjustments/pending statuses
- Reconciliation: Daily UPI transaction reconciliation, discrepancy resolution with NPCI/branches
- Settlement & Chargebacks: Drafting UPI settlement sheets, end-to-end chargeback management (raised/received), NPCI follow-ups for unresolved cases
- Cross-Functional Responsibilities
- Reversals & Adjustments: Executing for failed/timeout transactions (UPI/IMPS/BBPS)
- Risk Analysis: UPI/IMPS transaction risk profiling
- Reporting: Auto Refund File analysis + monthly settlement reports
- NPCI Coordination: Technical issue escalation and resolution
Maintenance Engineer
Bharat Engineering & Welding Works
01.2020 - 02.2024
- Installation and Maintenance of Pipes
- Oversee and manage the installation of new piping systems, ensuring adherence to technical specifications and safety standards
- Conduct routine inspections and preventive maintenance on existing pipelines to prevent failures and extend service life
- Troubleshoot and repair pipe-related issues, including leaks, blockages, and corrosion, using appropriate tools and techniques
- Technical Reporting
- Create detailed technical reports documenting maintenance activities, findings, and recommendations for corrective actions
- Maintain accurate records of equipment performance, maintenance schedules, and repair logs
- Analyze data from reports to identify trends, predict potential failures, and recommend improvements
- Planning Using Detailed Drawings
- Interpret and utilize engineering drawings, schematics, and blueprints to plan maintenance and installation tasks
- Develop maintenance strategies and schedules based on technical documentation and equipment requirements
- Ensure all maintenance plans align with project specifications and regulatory requirements
- Regulatory Documentation and Compliance
- Complete and manage regulatory documentation to ensure compliance with industry, safety, and environmental standards
- Participate in audits and inspections, providing necessary documentation and reports to regulatory bodies
- Stay updated on relevant codes, standards, and best practices for maintenance activities
Maintenance Engineer
Premier Electrical and Mechanical Work
10.2016 - 12.2019
- Servicing Motors & Pumps
- Inspect, clean, and lubricate motors and pumps regularly
- Test performance and check for unusual noises or overheating
- Disassembling/Assembling Motors on Vessels
- Safely remove, inspect, and reassemble motors on ships
- Mark and document parts to ensure correct reassembly
- Maintaining AC/DC Motors
- Check and replace brushes, clean windings, and tighten connections
- Diagnose and repair faults to minimize downtime
- Insulating Motor Windings
- Clean and inspect windings for damage
- Apply and cure insulating materials, then test insulation resistance
- General Duties
- Keep records of maintenance and repairs
- Ensure safety and compliance with industry standards
Engineer
R Square Design
03.2016 - 08.2016
- Compliance Liaison: Coordinate with external parties to ensure all designs meet regulatory and compliance standards
- CAD Management: Supervise CAD work and ensure timely, accurate drawing delivery
- Feasibility & Utilities: Assess infrastructure feasibility and coordinate site utility requirements
- Documentation & Feedback: Prepare design documents and incorporate feedback from stakeholders
Junior Engineer
National India Engineering
07.2015 - 01.2016
- Conducted quality checks and managed the assembly process to ensure products met technical standards and specifications
- Coordinated with project teams and assisted in daily operations to support smooth project execution and timely delivery
- Interpreted engineering drawings and technical documents, translating them into actionable tasks on the shop floor and ensuring accurate implementation
- Supported senior engineers in resolving technical issues, preparing progress reports, and maintaining project documentation
- Assisted in site supervision and ensured compliance with safety and quality regulations during project activities
Education
Bachelor of Engineering - Mechanical Engineering
Rizvi College of Engineering
01.2015
Higher Secondary Certificate - undefined
Wilson College
01.2011
Secondary School Certificate - undefined
Little Flower of Jesus High School
01.2009
Skills
- Transaction Reconciliation (UPI, IMPS, BBPS)
- Chargebacks & Reversals
- Risk & Fraud Analysis
- Mechanical Engineering
- Process Development
- CAD/CAM, AutoCAD 2008
- Microsoft Office
- Team Leadership & Communication
- Problem Solving & Precision Work
Languages
English
Hindi
Marathi
Hobbies and Interests
Swimming, Fitness, Cricket, Networking
Disclaimer
I affirm that all the above particulars are true to my knowledge and will provide clarification/references if required.
Timeline
Banking Operations Junior Assistant Executive – EDP Department
Bombay Mercantile Co-operative Bank
03.2024 - Current
Maintenance Engineer
Bharat Engineering & Welding Works
01.2020 - 02.2024
Maintenance Engineer
Premier Electrical and Mechanical Work
10.2016 - 12.2019
Engineer
R Square Design
03.2016 - 08.2016
Junior Engineer
National India Engineering
07.2015 - 01.2016
Bachelor of Engineering - Mechanical Engineering
Rizvi College of Engineering
Higher Secondary Certificate - undefined
Wilson College
Secondary School Certificate - undefined
Little Flower of Jesus High School
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