Shiade Clarke
Bahrs Scrub
Summary
Dynamic professional with extensive experience in customer service and relationship management at Chardon's Corner Hotel. Proven ability to enhance guest satisfaction through effective problem-solving and initiative-taking. Skilled in reservation management and adept at maintaining detailed records, ensuring seamless operations and exceptional client experiences.
Professional service expert with solid background in delivering exceptional customer support and fostering positive client relationships. Skilled in problem-solving, process improvement, and ensuring compliance with policies and regulations. Strong focus on teamwork and achieving results, with flexible approach to adapt to changing needs. Reliable, dependable, and equipped with excellent communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Venue Service Officer / Front Office Manager
Chardons Corner Hotel
02.2025 - 05.2025
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Put together employee files and collected required digital or physical information to meet requirements.
Support Worker
ICARE
10.2022 - 02.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Call Center Representative
Klarna
10.2021 - 03.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Hotel Front Office Receptionist/Front Office Manager
Gladstone Reef Hotel
08.2020 - 04.2021
- Demonstrated adaptability during peak periods or unexpected staffing shortages by effectively handling multiple tasks simultaneously without compromising service quality.
- Developed proficiency in the use of industry-specific software programs, ensuring accurate and efficient management of guest records and reservations.
- Managed difficult guest situations with empathy and professionalism, finding resolutions that met both guest needs and hotel guidelines.
- Coordinated group bookings for special events or conferences, providing tailored customer service to meet unique client needs.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Handled sensitive data discretely while processing credit card transactions or verifying identification documents during check-in procedures.
Guest Servcies/Hotel Receptionist
Couran Cove Island Resort
01.2018 - 08.2020
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
Cabin Crew
Air New Zealand
04.2018 - 12.2018
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
Education
High School Diploma -
Upper Coomera State College
Gold Coast12-2016
High School Diploma -
UCSC
Gold Coast10-2016
High School Diploma -
UCSC
Gold Coast05-2016
Skills
- Reporting and documentation
- Written and verbal communication
- Proficient in RMS and Room Master
- Reservation management
- Initiative-taking
- Guest relations
- Patience and tolerance
- Problem-solving
Timeline
Venue Service Officer / Front Office Manager
Chardons Corner Hotel
02.2025 - 05.2025
Support Worker
ICARE
10.2022 - 02.2023
Call Center Representative
Klarna
10.2021 - 03.2022
Hotel Front Office Receptionist/Front Office Manager
Gladstone Reef Hotel
08.2020 - 04.2021
Cabin Crew
Air New Zealand
04.2018 - 12.2018
Guest Servcies/Hotel Receptionist
Couran Cove Island Resort
01.2018 - 08.2020
High School Diploma -
Upper Coomera State College
High School Diploma -
UCSC
High School Diploma -
UCSC
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