Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

SHIARRA PITT

Cairns,QLD

Summary

Customer-oriented Store Manager offering over 4 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Manager

Edge Clothing
Albury, NSW
05.2021 - 12.2021
  • Responsible for hiring new employees and conducting interviews
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service
  • Handling customer complaints and compliments
  • Responsible for returns, refunds and exchanges
  • Dealing with theft and police reports/security
  • Able to juggle multiple responsibilities including managing a team, daily operations, customer service and stock replenishment
  • Responsible for replenishing the store using visual merchandising skills
  • Oversaw all store operations while generating $58,000 in monthly sales
  • Responsible for training all staff members in customer service to meet all daily, weekly and monthly targets such as KPI's, personal budgets and average spend on every sale.

Store Manager

Valleygirl/Temt
Albury, NSW
02.2017 - 11.2020
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
  • Managed inventory tracking and physical inventory counts to minimize loss
  • Resolved customer problems by investigating issues, answering questions and building rapport
  • Strengthened work flow productivity by hiring, managing and developing top talent
  • Changing mannequins, racks, signs and displays regularly
  • In charge of all sale and new season promotion set ups
  • Responsible for planning team meetings to discuss any past or new goals to achieve, overcoming any issues within the store or team and coming up with new ideas to exceed expectations of HO.

Retail Assistant

Always Alice
Albury, NSW
10.2016 - 01.2017
  • Displayed merchandise to present visually appealing arrangements that drive sales
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
  • Showed customers how to style outfits to achieve desired looks
  • Responsible for opening & closing of the store
  • Packed, fulfilled and sent off customer orders at the post office
  • Took over the phone customer orders
  • Staying up to date on all fashion trends.

Christmas Casual Retail Stylist

Colette by Colette Hayman
Albury, NSW
  • Serving customers and delivering excellent customer service
  • Styling customers with jewellery and bags
  • Able to work and learn under fast-paced, busy Christmas periods
  • Use of modern POS system
  • Stock replenishment.

Retail Assistant

The Reject Shop
Corowa, NSW
  • Answered incoming telephone calls to provide store, products and services information
  • Greeted each customer and offered assistance in finding requested items
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.

Education

Year 11 Completion -

Finley High School
04-2013

Skills

  • Operations Management
  • Operational Budgeting
  • Talent Recruitment
  • Store Operations Oversight
  • Store Merchandising
  • Customer Service Management
  • POS Systems
  • Employee Training
  • Shift Scheduling
  • Loss Prevention
  • Supply Ordering
  • Retail Inventory Management
  • Team Development
  • Employee Supervision and Motivation

Certification

2021 - Completion of Certificate II in Business Studies

2024 - Currently studying Certificate III in Medical Reception to be completed by May 2024

References

Samantha Bayley - Valleygirl/Temt Area Manager - 0431354277

Tiffany Denysenko - Edge Clothing Area Manager - 0404507497

Timeline

Store Manager

Edge Clothing
05.2021 - 12.2021

Store Manager

Valleygirl/Temt
02.2017 - 11.2020

Retail Assistant

Always Alice
10.2016 - 01.2017

Christmas Casual Retail Stylist

Colette by Colette Hayman

Retail Assistant

The Reject Shop

Year 11 Completion -

Finley High School

Similar Profiles

CREATE PROFILE
SHIARRA PITT