Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shiela Mae Buenamente

Wendoree Park,NSW

Summary

A highly motivated, hardworking, and diligent individual with a positive attitude looking to further my training and knowledge, with an exceptional eye for detail. I am fast learner ready to take on the next role and progress a new career.

I am willing to learn and adapt to different work environments to improve my abilities and scope within my employment. Relevant strengths included but are not limited to:

  • Detail-orientated and professional in both performance and presentation.
  • Proven ability to plan and complete multiple tasks to meet strict deadlines.
  • Able to learn new tasks quickly, accurately, and efficiently.
  • Experienced in communicating effectively at all levels.
  • A team player who is always willing to go extra mile.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Whitsunday Apartments
06.2022 - 03.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees (eg. pens, forms, and brochures)
  • Knowledge of Room Master Software.
  • Collected room deposits, fees, and payments.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Provide operational observation and peer support/mentoring to other employees by means of assistance, guidance, personal instruction, and demonstration.
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

Retail Assistant

Hamilton Island Enterprises
11.2016 - 08.2019
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Used POS system to process sales, returns, and gift card activations.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Performing end-of-day cleaning duties, which included wiping down windows, mirrors, fixtures as well as vacuuming the shop floor

Food and Beverage Attendant

Hamilton Island Enterprises
11.2016 - 08.2019
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Processed payments and provided receipts to establish proof of transaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Education

High School Diploma -

Whitsunday Christian College
Cannonvale, QLD
11.2017

Skills

  • Impeccable self-presentation
  • Excellent with using computers and computer programs
  • Strong written and verbal communications
  • High awareness of safety within environment
  • Confident and productive team leader
  • Confident with taking initiative and leadership
  • Ability to perform well in stressful situations
  • Efficient whilst working unsupervised
  • Complete all work with pride and to a high standard
  • Able to learn and complete tasks quickly and efficiently
  • Well organised and punctual
  • Kind and caring attitude
  • Strong attention to detail

Additional Information

Myuran Maheshwaran

Resident Manager at Whitsunday Apartments

Ph: 0402095557


Waeo Amphai

Hamilton Island Enterprises Retail

Ph: 0468854869


Isabella Burnup

Personal Referee

Ph: 0472827684


Timeline

Front Desk Receptionist

Whitsunday Apartments
06.2022 - 03.2023

Retail Assistant

Hamilton Island Enterprises
11.2016 - 08.2019

Food and Beverage Attendant

Hamilton Island Enterprises
11.2016 - 08.2019

High School Diploma -

Whitsunday Christian College

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Shiela Mae Buenamente